Elena Vasquez
Summary
Retail operations leader with nearly three decades of experience enhancing customer service and team performance. Expert in staff scheduling, onboarding, and training, driving productivity and engagement. Committed to operational excellence and fostering positive associate relations.
Overview
29
29
years of professional experience
Work History
Associate Support Department Supervisor (ASDS)
The Home Depot
01.2020 - Current
- Supported staffing, scheduling, onboarding, and associate relations to ensure adequate coverage and team cohesion
- Coordinated training and administrative functions for store associates to enhance operational efficiency
- Assisted leadership with workforce planning and operational support to optimize resource allocation
- Professional retail and operations leader with extensive experience at The Home Depot spanning nearly three decades.
Department Supervisor
The Home Depot
01.2013 - 01.2020
- Supervised departmental operations, ensuring efficient team performance and service delivery
- Maintained customer service standards while organizing inventory for optimal accessibility
- Trained and coached associates, enhancing service quality and team productivity
- Professional retail and operations leader with extensive experience at The Home Depot spanning nearly three decades.
Pro Supervisor
The Home Depot
01.2007 - 01.2013
- Managed customer relationships to drive high-volume sales activity
- Led Pro Sales team operations, enhancing contractor account support
- Supported achievement of sales and service goals through targeted initiatives
- Professional retail and operations leader with extensive experience at The Home Depot spanning nearly three decades.
Pro Sales Account Associate
The Home Depot
01.2005 - 01.2007
- Supported professional contractor accounts and business customers to enhance service delivery and satisfaction
- Processed orders and coordinated deliveries while maintaining strong client relationships
- Led retail and operations initiatives at The Home Depot, leveraging nearly three decades of experience.
Front End Supervisor
The Home Depot
01.2002 - 01.2005
- Led retail operations at The Home Depot, ensuring efficient service delivery and customer satisfaction.
- Oversaw cashier operations, enhancing front-end customer experience
- Managed registers and cash handling while coordinating team schedules
Bookkeeper
The Home Depot
01.2000 - 01.2002
- Maintained store financial records and reconciled daily cash to ensure accuracy and compliance
- Assisted with financial reporting and operational accounting to support informed decision-making
- Led retail operations at The Home Depot, managing daily activities and coordinating team efforts to achieve operational goals.
Computer Room Operator
The Home Depot
01.1998 - 01.2000
- Managed store computer operations and reporting systems to ensure accurate data reporting
- Supported internal operational processes and data management to streamline information flow
- Professional retail and operations leader with extensive experience at The Home Depot spanning nearly three decades.
Cashier / Head Cashier
The Home Depot
01.1997 - 01.1998
- Delivered customer service while efficiently processing transactions to enhance customer satisfaction
- Assisted in supervising front-end operations and providing cashier support to ensure smooth service delivery
- Professional retail and operations leader with extensive experience at The Home Depot spanning nearly three decades.
Education
High School Diploma -
Stevenson High School
Bronx, New York06-1995
Skills
- Retail operations
- Staff scheduling and workforce coordination
- Workforce planning
- Performance coaching and improvement
- Employee engagement and training
- Training and development
- Team leadership
- Customer service and relationship management
- Sales support
- Cash handling and bookkeeping
- Operational support
- Strategic planning
- Problem solving and conflict resolution
- Effective communication and organization
- Scheduling and calendar management
- Policy enforcement
Languages
English
Professional
Spanish
Professional
Timeline
Associate Support Department Supervisor (ASDS)
The Home Depot
01.2020 - Current
Department Supervisor
The Home Depot
01.2013 - 01.2020
Pro Supervisor
The Home Depot
01.2007 - 01.2013
Pro Sales Account Associate
The Home Depot
01.2005 - 01.2007
Front End Supervisor
The Home Depot
01.2002 - 01.2005
Bookkeeper
The Home Depot
01.2000 - 01.2002
Computer Room Operator
The Home Depot
01.1998 - 01.2000
Cashier / Head Cashier
The Home Depot
01.1997 - 01.1998
High School Diploma -
Stevenson High School