Xai Vang
Oakdale,MN
Summary
To pursue a challenging career and be a part of a progressive organization that provides opportunity to enhance my skills and knowledge in the IT industry with sheer determination, dedication, and hard work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SYSTEM ADMINISTRATOR ASSOCIATE
Smart Data Solutions
2023.02 - Current
- Remediate identified vulnerabilities in software applications, operating systems, and networking infrastructure
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Assisted with implementation and support of network monitoring tools.
- Recommended network security standards and upgrades to management.
Tech Support Specialist II
Self Esteem Brand
2021.06 - 2022.12
- Provide critical support to client’s internal networks, network switches, security cameras, servers, computers, and low voltage hardware
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
IT Support technician
St. Croix Hospice
2019.06 - 2020.03
- Reviewed incident tickets from Fresh Services ticket system and responded to end-users appropriately and within established standards – Provided SLO 24/7
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
Education
Bachelor of Science (B.S.) in Information Technology -
Metropolitan State University
Saint Paul, MN06.2020
Skills
- English
- Hmong
- Customer service
- Technical Support
- Microsoft Office 365
- Active Directory
- Windows OS
- Linux OS
- Configuration and troubleshooting of VLANs
- Routers: Cisco and Meraki
- Windows servers 2000
- IPv4 address types: Unicast, Broadcast, Multicast
- Trunk ports, Etherchannel, DTP, VTP(v1&v2) Native VLAN
- OSI and TCP/IP models
- Routing Protocols: BGP, OSPF, EIGRP, IGRP, RIP, TCP/IP
Certification
Cisco Certified Network Associate (CCNA),
Expected 07/2024
Timeline
SYSTEM ADMINISTRATOR ASSOCIATE
Smart Data Solutions
2023.02 - Current
Tech Support Specialist II
Self Esteem Brand
2021.06 - 2022.12
IT Support technician
St. Croix Hospice
2019.06 - 2020.03
Bachelor of Science (B.S.) in Information Technology -
Metropolitan State University
Cisco Certified Network Associate (CCNA),
Expected 07/2024
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