Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Xai Vang

Oakdale,MN

Summary

To pursue a challenging career and be a part of a progressive organization that provides opportunity to enhance my skills and knowledge in the IT industry with sheer determination, dedication, and hard work.

Overview

5
5
years of professional experience
1
1
Certification

Work History

SYSTEM ADMINISTRATOR ASSOCIATE

Smart Data Solutions
02.2023 - Current
  • Remediate identified vulnerabilities in software applications, operating systems, and networking infrastructure
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Assisted with implementation and support of network monitoring tools.
  • Recommended network security standards and upgrades to management.

Tech Support Specialist II

Self Esteem Brand
06.2021 - 12.2022
  • Provide critical support to client’s internal networks, network switches, security cameras, servers, computers, and low voltage hardware
  • Developed strong client relationships through consistent communication and attentive service.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Built and managed relationships with key clients and partners to drive growth.
  • Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.

IT Support technician

St. Croix Hospice
06.2019 - 03.2020
  • Reviewed incident tickets from Fresh Services ticket system and responded to end-users appropriately and within established standards – Provided SLO 24/7
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.

Education

Bachelor of Science (B.S.) in Information Technology -

Metropolitan State University
Saint Paul, MN
06.2020

Skills

  • English
  • Hmong
  • Customer service
  • Technical Support
  • Microsoft Office 365
  • Active Directory
  • Windows OS
  • Linux OS
  • Configuration and troubleshooting of VLANs
  • Routers: Cisco and Meraki
  • Windows servers 2000
  • IPv4 address types: Unicast, Broadcast, Multicast
  • Trunk ports, Etherchannel, DTP, VTP(v1&v2) Native VLAN
  • OSI and TCP/IP models
  • Routing Protocols: BGP, OSPF, EIGRP, IGRP, RIP, TCP/IP

Certification

Cisco Certified Network Associate (CCNA),

Expected 07/2024

Timeline

SYSTEM ADMINISTRATOR ASSOCIATE

Smart Data Solutions
02.2023 - Current

Tech Support Specialist II

Self Esteem Brand
06.2021 - 12.2022

IT Support technician

St. Croix Hospice
06.2019 - 03.2020

Bachelor of Science (B.S.) in Information Technology -

Metropolitan State University

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Xai Vang