Xande Borja
Troup,TX
Summary
Patient Access Representative and Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
3
3
years of professional experience
Work History
Population Health Administration
Christus Health
06.2023 - Current
- Works proactively to coordinate preventative/follow-up care for all patients receiving care from participating providers.
- Reviews patient medical record to identify care gaps.
- Assists Nurse Navigators’ in performing transition of care outreach to discharged patients to schedule return visit with the PCP per guidelines
- Utilizes educational and behavioral change strategies to promote patient collaboration with the care team.
- Incorporates excellent written, verbal and listening communication skills, positive relationship building skills and problem solving into patient care coordination practice.
- Performs duties as required or assigned for specific operational purposes for which they are qualified to perform.
- Maintains confidentiality in all areas at all times
Patient Access Representative
Christus Health
04.2023 - Current
- Patient Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service.
- Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account.
- Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances.
- Patient Access staff is responsible for the successful financial outcome of all patient services.
- Patient Access is responsible for ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards. Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance, and behavior, good communication skills and effective organizational skills.
- Patient Access representatives require dependability, flexibility, and teamwork.
Aerospace Ground Equipment Journeyman
Department Of Defense
07.2020 - 08.2022
- Performed preflight and postflight operational checks on assigned aircraft, complying with specific T.O. guidelines for each model.
- Assisted with recording flight equipment data during test flights, logging performance metrics, faults and unexpected diagnostic outcomes for later review.
- Conducted maintenance and repair services to keep equipment working efficiently.
- Performed preventive and corrective maintenance on aviation support equipment and associated systems and components.
- Inspected project fabrication for design compliance.
- Mitigated potential delays in aircraft missions through proactive identification of potential issues during pre-flight checks on aerospace ground equipment.
- Demonstrated technical expertise in the operation of diverse aerospace ground equipment such as generators, heating units, air conditioning systems, hydraulic test stands, bomb loaders, and refueling vehicles.
- Recorded operational failures and variances as reported by flight personnel.
- Minimized potential hazards through rigorous testing of electrical components prior to installation or use on aircraft support systems.
- Repaired mechanical, electronic and hydraulic components of specialized flight systems.
Education
Bachelor of Science - Business
University of Texas At Tyler
Tyler, TX06.2026
No Degree - Aerospace Ground Equipment Technology
Aerospace Ground Equipment Technical School
Sheppard AFB, TX02.2021
High School Diploma -
Whitehouse Highschool
Whitehouse06.2020
Skills
- Cross-functional Collaboration
- Quality Improvement
- Continuous Improvement
- Electronic Health Records
- Epic Systems
- Wellness Services
Timeline
Population Health Administration
Christus Health
06.2023 - Current
Patient Access Representative
Christus Health
04.2023 - Current
Aerospace Ground Equipment Journeyman
Department Of Defense
07.2020 - 08.2022
Bachelor of Science - Business
University of Texas At Tyler
No Degree - Aerospace Ground Equipment Technology
Aerospace Ground Equipment Technical School
High School Diploma -
Whitehouse Highschool
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