Xander Glennon
Montclair,NJ
Summary
A detail oriented professional with a passion for technology and music. Excellent multi-tasking, teamwork, and communication skills. Working knowledge of Mac & PC hardware & system interactions, with the ability to troubleshoot & problem solve on the spot.
Overview
3
3
years of professional experience
Work History
Customer Care Associate
BetMGM
03.2024 - Current
- Handled ~30 inquiries a day via email and live chat to offer immediate assistance with user's needs.
- Maintained control of conversations to quickly uncover questions and keep contact handling times low.
- Contributed to continuous improvement team-wide by keeping an open mind and giving leadership/team members helpful feedback.
- Followed up on existing issues to provide resolutions and maintain customer satisfaction.
- Navigated multiple internal systems and applications to find information and make it easily digestible for users.
Retail Sales Specialist
Apple Inc
09.2022 - 12.2023
- Supported Customers in a wide variety of journeys to provide complete solutions
- Able to break down intricate concepts into easily digestible bits (i.e. carrier deals, IST issues, internal support, etc..)
- Confidently conversing one to many during peak times at high velocity zones ensuring customers stay engaged with their curiosity and each other
- Upheld an outstanding reputation with new and returning customers, achieving a 94 TMS during my final quarter
- Team Player creating a fun and positive work environment, with a deep knowledge of products allowing for a lively customer experience
Sales Associate
Guitar Center
02.2022 - 09.2022
- Consistently high sales on the floor and via online orders
- Assisting customer with finding and financing products best suited to their needs, as well as familiarizing customer with additional options.
- Maintained an outstanding reputation with new and returning customers of all ages and expertise levels
- Able to quickly find products throughout a large warehouse
- Comfortable dealing with multiple magnitudes of delicate merchandise
Skills
- Communication Skills
- Time management Skills
- Microsoft Office 365 Proficiency
- PC Builder with HTML, CSS and Javascript knowledge
- Multi-instrumentalist: Guitar, Bass, Drums, Piano, and Triangle
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Care Associate
BetMGM
03.2024 - Current
Retail Sales Specialist
Apple Inc
09.2022 - 12.2023
Sales Associate
Guitar Center
02.2022 - 09.2022
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