Knoxville’s Community Development Corporation (KCDC)
Knoxville,TN
1
Certification
5
years of professional experience
Professional technician with high standards and focus on achieving results. Skilled in troubleshooting, repair, and preventive maintenance for variety of systems and equipment. Strong team collaborator who adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills.
Work History
Maintenance Technician
2 Years 6 Months
Knoxville’s Community Development Corporation (KCDC) | 01.2024 - Current
Conducted routine inspections of facilities to identify maintenance needs and ensure operational efficiency.
Implemented preventive maintenance schedules, reducing downtime and extending equipment lifespan.
Followed safety protocols to minimize workplace accidents.
Improved equipment functionality by conducting regular maintenance checks and repairs.
Call Center representative
1 Year
TeamHealth | 01.2023 - 01.2024
Managed high-volume inbound calls, ensuring prompt resolution of customer inquiries and concerns.
Trained new team members on call handling protocols and customer service best practices.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Streamlined call flow processes for more efficient response times and increased productivity.
Host
2 Years
Aubrey’s | 01.2021 - 01.2023
Managed reservation systems to optimize table turnover and guest flow.
Greeted and seated guests promptly, ensuring a welcoming dining experience.
Monitored dining area for cleanliness and ambiance, maintaining high standards.
Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
Education
Highschool
Career Magnet Academy | 01-2023
GRADUATED
Skills
MANAGING WORK AREA
CLEANING
KEEPING TO A WORK SCHEDULE
COMMUNICATING WITH MANAGEMENT AND STATING NEEDS FOR WORK
Building maintenance
Safety awareness
Apartment maintenance
Groundskeeping
OSHA
Certification
Certified OSHA trained
Timeline
Maintenance Technician
Knoxville’s Community Development Corporation (KCDC)