Xander Martinez
Wichita,KS
Summary
Detail-oriented individual with exceptional customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Shift Supervisor/Assistant Manager
Braum's Ice Cream & Dairy Store
Wichita, KS
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
ClickList Associate
Dillons Marketplace
Wichita, KS
11.2021 - 10.2023
- Reduced errors in order fulfillment with thorough accuracy checks and attention to detail.
- Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing the quality of service provided.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
- Participated in cross-training initiatives within the store to better understand all aspects of operations.
Barista/Baker/Lead Associate
Flavor's Ice Cream & Coffee
Wichita
06.2017 - 03.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Education
Butler Community College
AndoverClassical School of Wichita
Wichita, KS04.2017
Skills
- Customer-Oriented
- Conflict Resolution
- Cash Handling
- Staff Supervision
- Up Selling Product
- Building Rapport with Customers
- Efficient Multi-tasking
Hobbies
I like to cook and go to concerts with friends, always love to be out in nature by a creek and some trees
Timeline
Shift Supervisor/Assistant Manager
Braum's Ice Cream & Dairy Store
04.2024 - Current
ClickList Associate
Dillons Marketplace
11.2021 - 10.2023
Barista/Baker/Lead Associate
Flavor's Ice Cream & Coffee
06.2017 - 03.2020
Butler Community College
Classical School of Wichita