Xander Zafar
New City,NY
Summary
Automotive professional with extensive experience at Ray Catena BMW, specializing in staff management and operational efficiency. Expertise in vehicle diagnostics combined with a strong focus on customer satisfaction. Successfully implemented strategies that increased shop profitability and promoted teamwork among staff.
Overview
7
7
years of professional experience
Work History
Shop Manager/Dispatcher
Ray Catena BMW
White Plains, NY
05.2023 - Current
- Scheduled staff shifts to optimize coverage and enhance operational efficiency.
- Resolved customer complaints promptly, maintaining shop reputation and client satisfaction.
- Developed and enforced operational procedures that improved overall efficiency.
- Reviewed financial reports, executing corrective actions to resolve discrepancies.
- Implemented strategies that increased shop sales and profitability metrics.
- Monitored staff performance, providing constructive feedback and support for improvement.
- Oversaw recruitment, training, and development processes for new employees.
- Guided team to consistently achieve production goals across various timeframes.
Porsche Technician
Jack Daniels Porsche
Saddle River, NJ
05.2022 - 05.2023
- Executed preventive maintenance procedures per established schedules.
- Reviewed technical manuals and documents related to product operation and maintenance.
- Utilized hand tools such as soldering irons, screwdrivers, and pliers for repairs.
- Tested and calibrated instruments to ensure data accuracy and reliability.
- Managed quality control processes, fostering a high level of customer satisfaction.
- Documented work completed through work orders, repair logs, and maintenance plans.
- Estimated labor and material costs for projects, effectively communicating value to clients.
- Performed troubleshooting and equipment repairs according to manufacturer specifications.
BMW Ase Associate Technician
Wide World of Cars BMW
Spring Valley, USA
05.2019 - 05.2023
- Achieved certification as a Level 1 BMW ASE Associate Technician through successful completion of the BMW STEP apprenticeship program.
- Achieved certification as a Level 2 BMW ASE Member Technician
- Performed warranty and non-warranty inspections, diagnostics, maintenance, and repair work to ensure vehicle reliability.
- Consistently completed all service visits accurately, efficiently, and on schedule.
- Performed basic troubleshooting on computer systems to identify technical issues.
- Maintained high levels of customer satisfaction through strong work ethics and attention to detail.
Valet Service Driver
Wide World of Cars BMW
Spring Valley, USA
03.2018 - 05.2019
- Park vehicles and organize parking lot
- Set tire pressures and top off fluids
- Pickup and deliver customer vehicles
- Test drive vehicles
- Provided excellent customer service
Education
Automotive Technology 1 and 2 - Automotive Technology
Rockland BOCES
West Nyack, NY03.2019
High School Diploma -
Clarkstown high school south
West Nyack, NY05.2018
Skills
- Engine replacement and repair
- BMW-certified ASE training
- Porsche expertise
- Vehicle diagnostics and troubleshooting
- Wheel alignment services
- Critical thinking
- Quality control analysis
- Preventive maintenance strategies
- Detail-oriented approach
- Staff scheduling and management
- Customer complaint resolution
- Performance monitoring techniques
- Employee training and development
- Effective communication skills
- Teamwork and collaboration
Timeline
Shop Manager/Dispatcher
Ray Catena BMW
05.2023 - Current
Porsche Technician
Jack Daniels Porsche
05.2022 - 05.2023
BMW Ase Associate Technician
Wide World of Cars BMW
05.2019 - 05.2023
Valet Service Driver
Wide World of Cars BMW
03.2018 - 05.2019
Automotive Technology 1 and 2 - Automotive Technology
Rockland BOCES
High School Diploma -
Clarkstown high school south
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