Josue M Echevarria

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Developed estimates by costing materials, supplies, and labor.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
• Documented problems and corrective actions to maintain records.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Suggested additional services to customers in order to meet upsell goals.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed process improvements to enhance overall delivery of service.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Trained team members in successful strategies to meet operational and sales targets.
• Mentored team members to enhance professional development and accountability in workplace.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Created employee schedules to align coverage with forecasted demands.
• Implemented store policies and procedures to remain compliant with corporate guidelines.

● Tested components and systems using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic
devices.
● Examined vehicles to determine extent of damage or malfunctions using scanner.
● Followed checklists to ensure all important parts are examined. Including belts, hoses, steering systems, spark plugs, brake and fuel
systems, wheel bearings, and other potentially troublesome areas.
● Consulted with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair
requirements.
● Repaired and serviced air conditioning, heating, engine cooling, and electrical systems.
● Repaired and serviced all Porsche race cars in shop and at the race track.

• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Managed inventory control, cash control, and store opening and closing procedures.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

• Tested components and systems using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices. Examined vehicles to determine extent of damage or malfunctions using scanner. Followed checklists to ensure all important parts are examined. Including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas. Consulted with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements. Repaired and serviced air conditioning, heating, engine cooling, and electrical systems.

● Tested components and systems using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic
devices.
● Examined vehicles to determine extent of damage or malfunctions using AutoLogic scanner.
● Followed checklists to ensure all important parts are examined. Including belts, hoses, steering systems, spark plugs, brake and fuel
systems, wheel bearings, and other potentially troublesome areas.
● Consulted with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair
requirements.
● Repaired and serviced air conditioning, heating, engine cooling, and electrical systems.

● Responsible for all electrical problems and diagnostics on
all European vehicles.
● Responsible for all BMW and Mini repairs.
● Responsible for performance upgrades on most Japanese
vehicles.

● Responsible for all European vehicles specializing in
BMW repairs and diagnostics.
● Helped other mechanics on how to perform certain jobs and
ensured the work was done properly.
● Removed and replaced transmissions.
● Repaired and rebuilt engines or replaced if needed.
● Fixed all electrical problems.

● Installed engine management systems such as AEM, ProEFI and
various universal systems.
● Wired all sensors for engine management systems including
fabricating sub-harnesses.
● Installed performance parts such as camshafts, valve springs
and retainers, exhaust systems, exhaust manifolds, intercoolers,
turbo upgrades, single conversions and all types of gauges. ●
Fabricated stainless steel exhaust systems.
● Welded aluminum on small jobs.

Make custom exhaust systems, repair brake systems and provide maintenance for all vehicles
when needed. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Assign employees to specific duties. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Plan and prepare work schedules and keep records of employees' work schedules and time cards. Review inventory and sales records to prepare reports for management and budget departments. Examine products purchased for resale or received for storage to assess the
condition of each product or item. Keep records of purchases, sales, and requisitions.

Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Review operational records and reports to
project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale. Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.

Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Schedule the project in logical steps and budget time required to meet deadlines. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Perform property occupancy checks, winterize and de-winterize properties, perform plumbing, drywall, electrical, lawn and cleaning work. Provide estimates for trash outs, yard work, tree removal, appliance installations and yard renovations.

Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment. Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials. Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials. Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates. Deliver or route materials to departments, using work devices, such as hand truck, conveyor, or sorting bins. Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter. Confer or correspond with establishment representatives to rectify problems,
such as damages, shortages, or nonconformance to specifications. Requisition and store shipping materials and supplies to maintain inventory of stock. Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials. Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.
Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues. Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping. Maintain metrics, reports, process documentation, customer service logs, or training or safety records. Supervise the work of logistics specialists, planners, or schedulers. Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management. Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources. Negotiate with suppliers or customers to improve supply chain efficiency or sustainability. Direct distribution center operation to ensure achievement of
cost, productivity, accuracy, or timeliness objectives. Negotiate transportation rates or services. Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.