Xandretha Mack
Riverview,FL
Summary
Personable fast food professional demonstrating proven success in cultivating customer satisfaction and loyalty. Accustomed to utilizing strong attention to detail and commitment to quality to deliver excellent service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Adaptable Job Title accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Overview
7
7
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Tampa
04.2022 - Current
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and presented food in compliance with health and safety guidelines.
- Greeted guests, promoted specials, and took orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Line Cook
Tampa Air Port
Tampa, FL
11.2019 - 04.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Delivery Driver
Amazon Flex
Tampa, FL
11.2017 - Current
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Delivery Driver
UPS
Tampa
03.2018 - 11.2019
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
Education
High School Diploma -
Wharton High School
Tampa, FL05.2003
Skills
- Cooking
- Food Service Standards
- Cash Handling
- Equipment Operation
- Problem-Solving
- Store Opening and Closing
- Staff Training
- Phone and Online Order Processing
- Cleaning and Organization
- Cleaning and Sanitization
- Customer Service
- Payment Processing
- Heavy Lifting
- Sandwich Preparation
- Safe Food Handling
- Teamwork and Collaboration
Timeline
Sandwich Artist
SUBWAY®Restaurants
04.2022 - Current
Line Cook
Tampa Air Port
11.2019 - 04.2022
Delivery Driver
UPS
03.2018 - 11.2019
Delivery Driver
Amazon Flex
11.2017 - Current
High School Diploma -
Wharton High School