Xanna Pedersen

Course Overview: Spring Hill Golf Club is a Tom Fazio-designed, 18-hole private facility with a membership of over 200, that plays 9,000 rounds annually. Fazio's challenging design has earned a spot in Top 100 in Golf Digest since 2017, and second in state since 2011. The club opened in 1999 and is open for approximately 7 months.

• Supported daily golf operations, assisting with tee time reservations through ForeTees, greeted and checked in members, while providing golf shop coverage for seamless service throughout daily play.
• Led group golf instruction comprised of 10+ women, cultivating a supportive learning environment aimed at skill growth and enjoyment.
• Assisted in utilizing Golf Genius to collaborate with the golf professional staff to organize and execute golf events that elevated member experience.
• Maintained a polished and organized golf shop, ensuring merchandise was well-stocked, attractively displayed, and aligned with the club's service standards.
• Provided personalized, anticipatory service to members and guests, exceeding expectations through attention to detail.

Course Overview: The Tradition Golf Club is a high-end private club, built in 1997 by Arnold Palmer, who made it his home away from home when he was not in Pennsylvania. Ranked as one of the top Palmer-designed courses by Golf Digest, the club received a stamp of approval on the West Coast. In 2017, Tradition was awarded Top 25 Best Golf Clubs by Platinum Clubs of America.

• Delivered exceptional member service by greeting members and guests upon arrival, valet, club cleaning, car detailing, and providing attentive support throughout their visit.
• Coordinated daily play with the golf professional staff to ensure accurate setup and smooth operation of golf facilities.
• Executed tournament setup and engaged with members and guests to deliver high-quality experiences.
• Assisted with golf cart operations, including thorough daily cleaning and detailing, to uphold club standards.
• Oversaw practice range setup and maintenance, including daily opening and closing procedures, creating a presentable environment for members and guests.
• Maintained cleanliness and organization across all service areas, including cart barn, staging zones, and practice facility.

Course Overview: The Championship Golf Course, originally designed by Robert Trent Jones in 1964, was later revamped by Kyle Phillips in 2005. This semi-private course offers year-round clinics, lessons, and leagues for all skill levels. Averaging 25,000 rounds annually, the Championship Golf Course is a favorite among locals and tourists.

• Provided personal instruction during weekly ladies' clinics, teaching groups of 10 or more participants, with a focus on fundamentals, course strategy, and player development.
• Instructed junior golfers ages 5 to 15 years old in golf fundamentals, etiquette, and teamwork that supported personal growth and sportsmanship.
• Directed PGA Junior Leagues, managed 15+ youth athletes involved in weekly practices, and planning 5 annual match play events.
• Provided customer service in the golf shop, assisted members with product selection, special orders, and inquiries.
• Collaborated closely with the club merchandiser on product displays, inventory organization, and seasonal rollouts.
• Managed tee time scheduling, event registrations, and retail transactions using POS systems.