Xaria Smith
Walnut Creek,CA
Summary
Versatile retail and administrative professional skilled in supporting operations and team leadership. Expertise in inventory management, customer service, and administrative coordination, with a consistent focus on improving efficiency and maintaining high operational standards. Adaptable and solution-oriented in addressing challenges in dynamic environments.
Overview
6
6
years of professional experience
Work History
Independent Contract Dispatcher
IT Consulting Company
05.2025 - Current
- Coordinated daily service operations and schedules for multiple technicians, prioritizing and communicating assignments to enhance operational efficiency.
- Served as central communication hub for technicians, users, and leadership, ensuring clarity in information and expectations to streamline workflows.
- Resolved scheduling conflicts and operational challenges by evaluating resources and implementing effective real-time solutions to maintain service continuity.
- Maintained accurate documentation and records while managing multiple competing priorities in a fast-paced environment.
- Generated and maintained user reports, demonstrating strong attention to detail and accuracy when managing operational data.
- Adapted quickly to changing workloads and urgent requests while maintaining professionalism and composure.
Shift Leader
Taco Bell
Fairfield, USA
08.2022 - 10.2023
- Led daily shift operations in a fast-paced, high-volume customer service environment, ensuring employees consistently followed company standards and operational procedures.
- Trained and coached team members on customer service, operational procedures, safety standards, and company expectations.
- Addressed customer concerns to ensure satisfaction while upholding company standards and fostering a positive experience.
- Maintained accuracy across daily operational processes, including cash handling, closing procedures, documentation, and compliance with company policies.
Temporary Office Clerk
Shaw Jacobsmeyer Crain & Claffey Law
Walnut Creek, USA
12.2021 - 05.2022
- Managed calendars, schedules, and competing administrative priorities while maintaining strong attention to detail.
- Maintained accurate digital records and organized files in Microsoft Excel and cloud-based systems to ensure easy access and retrieval.
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
Shift Lead
Walmart
12.2020 - 12.2021
- Led daily store operations by delegating responsibilities to team members, ensuring efficient and accurate completion of operational priorities.
- Trained and coached team members on company procedures and customer service expectations, enhancing their ability to meet daily operational responsibilities.
- Delivered exceptional customer service by addressing questions, resolving concerns, and helping customers find timely solutions.
- Assisted with receiving, processing, organizing, and moving merchandise while maintaining efficient back-of-house and sales-floor operations.
Office Manager
JNK Restaurants
Fairfield, USA
05.2020 - 05.2021
- Coordinated administrative workflows and maintained organized records to support efficient daily business operations.
- Developed a filing system to streamline access to important documents and records.
- Identified workflow issues and implemented practical solutions to improve organization and efficiency.
Education
Bachelor of Science - Business Administration, Concentration in Marketing Management
California State University, East Bay
Hayward, CA06-2024
Clinical Medical Assistant Program -
West Contra Costa Adult School / CalRegional
Richmond, CASkills
- Microsoft Excel proficiency
- Logistics coordination
- Operations management
- Inventory and merchandise management
- Replenishment and product availability
- Shipment and merchandise flow
- Customer service excellence
- Team leadership
- Staff development
- Conflict resolution
- Workflow coordination
- Scheduling and prioritization
- Cross-functional communication
- Adaptability
Timeline
Independent Contract Dispatcher
IT Consulting Company
05.2025 - Current
Shift Leader
Taco Bell
08.2022 - 10.2023
Temporary Office Clerk
Shaw Jacobsmeyer Crain & Claffey Law
12.2021 - 05.2022
Shift Lead
Walmart
12.2020 - 12.2021
Office Manager
JNK Restaurants
05.2020 - 05.2021
Bachelor of Science - Business Administration, Concentration in Marketing Management
California State University, East Bay
Clinical Medical Assistant Program -
West Contra Costa Adult School / CalRegional