Xarisha Rutherford
Phenix City
Summary
Customer service associate recognized for effectively managing high-volume interactions and improving operational efficiency. Proven ability to enhance customer satisfaction through precise mail delivery and route optimization, consistently achieving timely service and strong performance metrics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
USPS
Eufaula
01.2023 - Current
- Delivered and collected mail on foot or by vehicle in diverse road and weather conditions, maintaining service continuity.
- Delivered mail and packages to residential and business addresses, ensuring timely and accurate distribution.
- Sorted incoming and outgoing mail with automated systems and manual processes, facilitating efficient mail flow.
Customer Care Advocate
Aflac
Columbus
08.2021 - 02.2023
- Managed high-volume calls, fostering positive customer experiences and resolving issues efficiently.
- Guided customers through inquiries on insurance policies and claims processes, ensuring clarity and satisfaction.
- Recorded interactions in CRM system to ensure accurate documentation and facilitate effective follow-up.
Personal Shopper
Wal-Mart
Phenix City
01.2020 - 08.2021
- Served customers expertly for orders of all sizes and obtained consistent repeat business.
- Selected items based on customer preferences, coordinating adjustments to enhance satisfaction.
- Executed customer instructions precisely, ensuring accuracy and achieving high satisfaction ratings.
Rural Carrier Associate
USPS
Richland
01.2019 - 12.2019
- Handled and delivered time-sensitive documents and packages, mapping efficient routes while considering traffic patterns and driving conditions for on-time pickups and deliveries.
- Organized daily routes for efficient delivery of mail and packages to residences and businesses, optimizing service quality.
- Delivered packages to business and residential customers using safest delivery routes to ensure timely service.
Fraud Analyst I
TSYS
Columbus
01.2014 - 12.2019
- Identified evolving patterns and techniques of fraud perpetrators to enhance fraud management strategies.
- Monitored and investigated suspicious activity on new and existing customer accounts.
- Managed high volumes of inbound and outbound calls in call center environment, ensuring effective customer support.
Mail Support Specialist I
BanTec
Columbus
01.2014 - 12.2014
- Answered user inquiries regarding computer software or hardware operation, effectively resolving problems to improve user experience.
- Received and addressed customer complaints, investigating root causes and implementing corrective measures to enhance customer satisfaction.
- Diagnosed and documented technical issues, ensuring timely direction of tickets to appropriate personnel for resolution.
Education
Certificate - Certified Life and Health Insurance Specialist
Columbus Technical College
Columbus, GA01-2007
Associate of Applied Science - Medical Assistant
Columbus Technical College
Columbus, GA03-2005
Skills
- Mail delivery
- Route planning
- Route optimization
- Package handling expertise
- Postal regulations
- Customer interaction
- Reliability and punctuality
- Strong work ethic
- Professional relationships
- Kitchen operations
- Dish preparation
- Seasoning techniques
References
References are available on request.
Certification
- Servsafe certification
Timeline
City Carrier Assistant
USPS
01.2023 - Current
Customer Care Advocate
Aflac
08.2021 - 02.2023
Personal Shopper
Wal-Mart
01.2020 - 08.2021
Rural Carrier Associate
USPS
01.2019 - 12.2019
Fraud Analyst I
TSYS
01.2014 - 12.2019
Mail Support Specialist I
BanTec
01.2014 - 12.2014
Certificate - Certified Life and Health Insurance Specialist
Columbus Technical College
Associate of Applied Science - Medical Assistant
Columbus Technical College