TYANA ARMSTEAD
Pasadena
Summary
Dedicated and compassionate healthcare professional with a background in medical assisting and training in phlebotomy, seeking to apply my clinical and administrative skills in a fast-paced medical environment. Eager to contribute to a team focused on quality patient care.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
PFS GROUP
Houston
05.2023 - Current
- Provided customer service support over the phone and via email, achieving a 95% customer satisfaction rate.
- Handled customer inquiries and complaints, reducing resolution time by 20%.
- Identified customer needs and provided appropriate solutions, improving first-call resolution rates.
Call Center Representative
BLUE CROSS AND BLUE SHIELD
Houston
01.2020 - 04.2022
- Answered an average of 50+ customer calls daily regarding product inquiries, orders, and complaints.
- Provided customers with product and service information, maintaining a 90% satisfaction rate.
- Resolved customer issues efficiently, contributing to a 15% increase in customer retention.
Housekeeper
MEMORIAL HERMANN
Pearland
06.2017 - 12.2019
- Maintained cleanliness and hygiene standards in hospital facilities, contributing to a 98% compliance rate in health inspections.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers, and sinks; changed bed linens and towels, ensuring patient comfort and safety.
- Assisted with inventory management and ordering of cleaning supplies, reducing costs by 5%.
Internship Student
LAJJIJA NEUROLOGY ASSOCIATION
Houston
06.2016 - 08.2016
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by physicians.
- Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
- Answered phones, scheduled appointments, and managed patient flow, ensuring efficient operations and professional patient interactions.
Education
High School -
South Houston High School
South Houston, TX06.2017
San Jacinto College District
Pasadena, TXSkills
- Venipuncture & Capillary Draws
- Specimen Collection & Handling
- Patient Preparation & Safety
- Electronic Health Records (EPIC)
- Medical Billing & Insurance Verification
- Infection Control & PPE Use
- Excellent Communication & Interpersonal Skills
Clinical Experience
Phlebotomy Training & Hands-On Practice
Victorious Healthcare Academy, Houston,Texas
- Performed routine venipuncture on diverse patient populations
- Maintained specimen integrity and followed proper labeling procedures
- Ensured patient comfort and safety during all blood draws
- Followed HIPAA and OSHA protocols throughout all procedures
Timeline
Customer Service Representative
PFS GROUP
05.2023 - Current
Call Center Representative
BLUE CROSS AND BLUE SHIELD
01.2020 - 04.2022
Housekeeper
MEMORIAL HERMANN
06.2017 - 12.2019
Internship Student
LAJJIJA NEUROLOGY ASSOCIATION
06.2016 - 08.2016
High School -
South Houston High School
San Jacinto College District