Yely Taylor
Houston,TX
Summary
Compassionate and detail-oriented professional with front office medical experience and a strong background in patient interaction, registration, and customer service. Skilled in venipuncture, specimen handling, and maintaining HIPAA compliance. Seeking to contribute clinical and administrative expertise to a healthcare team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Corporate Customer Service Coordinator
AutoNation
01.2022 - Current
- Serve as primary liaison for clients, resolving inquiries with professionalism and accuracy.
- Manage scheduling, account documentation, and customer communication.
- Strengthened skills in time management, problem solving, and multitasking in a fast-paced environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Support Associate
Uber
01.2020 - 01.2022
- Assisted with logistics and coordination during pandemic response efforts.
- Handled sensitive information with confidentiality and compliance.
- Provided support to diverse populations with empathy and efficiency.
- COVID Operations
Registration & Front Office
Northridge Medical Center
01.2015 - 01.2020
- Registered patients, verified insurance, and managed intake documentation.
- Coordinated with clinical staff to maintain accurate medical records.
- Supported patients with check-in procedures while ensuring HIPAA compliance.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Certified Phlebotomy Technician - undefined
Oquirrh Mountain Phlebotomy School
Houston, TXSkills
- Venipuncture & Capillary Draws
- Specimen Collection & Handling
- Patient Registration & Medical Records
- EHR/EMR Systems
- HIPAA Compliance
- Insurance Verification & Billing Support
- Strong Interpersonal & Communication Skills
Websites
Certification
- Certified Phlebotomy Technician — Oquirrh Mountain Phlebotomy School, Houston, TX
- CPR/BLS Certified (if applicable)
Timeline
Corporate Customer Service Coordinator
AutoNation
01.2022 - Current
Support Associate
Uber
01.2020 - 01.2022
Registration & Front Office
Northridge Medical Center
01.2015 - 01.2020
Certified Phlebotomy Technician - undefined
Oquirrh Mountain Phlebotomy School