Xavier Allen
Boca Raton
Summary
Service consulting professional, skilled in developing client relationships and optimizing service delivery. Adept at identifying client needs and providing tailored solutions that drive satisfaction. Reliable team player with strong focus on achieving impactful results and adapting to changing environments.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Service Consultant
JM Family (JM Lexus)
Margate, Florida
06.2016 - 09.2026
- Greet guests in a timely manner
- Cashier (taking multiple forms of payment if necessary)
- Generate repairs orders with accurate guest information
- Ability to adapt to ever changing conditions and prioritize workflow to ensure guest satisfaction
- Communicate with technicians about guests concerns.
- Act as a liaison for guests and technicians to promote efficiency in the department and increase workflow/productivity.
- Follow-up with guests post service daily, resolve issues if any to ensure guest satisfaction.
- Report to management with any issues or areas to improve to deliver guest satisfaction.
- Keep guest informed throughout the service process update guest of any changes to meet or exceed guests expectations
- Resolved customer complaints and escalated issues to ensure satisfaction.
- Assisted customers with inquiries regarding products and service appointments, enhancing overall service experience.
- Educated clients on maintenance schedules and available service options, fostering informed decisions.
- Handled incoming calls related to product or service orders, ensuring timely and accurate order processing.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Utilized problem-solving skills to address challenging situations with dissatisfied customers.
- Participated in team meetings to identify and implement solutions for improving customer experience.
- Work closely with all levels of service by communicating effectively to help complete tasks and resolve issues if any.
- Use of multiple applications including but not limited to: CDK, Monogram, MS Office, Dealer Source, MDL
- Call manufacturer warranty, extended warranty, and various 3rd party warranties to get claims paid,
- work closely with warranty administrators to close repair orders by ensuring information is entered correctly and promptly to ensure manufacturer reimbursement so claims get paid.
Automotive Service Advisor
Pepboys Parts And Auto
Coral Springs, Florida
10.2013 - 06.2016
- Greet customers
- Open RO's (Repair Orders)
- Keep guest informed throughout the service process update guest of any changes to meet or exceed guests expectations
- Guided customers in selecting appropriate automotive services and parts based on diagnostics.
- Scheduled service appointments to optimize technician workflow and reduce wait times.
- Managed customer inquiries and resolved service-related issues promptly.
- Coordinated with technicians to ensure timely completion of all services.
- Monitored work progress to ensure timely service delivery and enhance customer satisfaction.
- Educated customers on automotive care and provided product knowledge.
- Communicated effectively with technicians regarding job status updates and special requests.
- Followed up with customers post-service to assess satisfaction and foster long-term relationships.
Bartender
Applebees
Margate, Florida
06.2012 - 06.2016
- Prepared and served diverse alcoholic and non-alcoholic beverages to patrons.
- Guided customers in drink selections, enhancing their experience with personalized recommendations.
- Collaborated with kitchen staff to streamline service during peak hours, ensuring prompt delivery of orders.
- Enforced responsible alcohol service policies to promote guest safety.
- Maintained cleanliness and organization of bar area, glassware, and equipment.
- Processed cash transactions accurately at bar register, ensuring financial integrity.
- Resolved customer complaints promptly, improving satisfaction and fostering a positive atmosphere.
- Developed strong working relationships with team members through effective communication.
Retail Parts Professional
Advance Auto Parts
Tamarac, FL
01.2011 - 10.2013
- Guided customers in selecting automotive parts based on vehicle specifications, enhancing satisfaction and purchase accuracy.
- Processed customer orders and returns efficiently at point of sale.
- Addressed customer inquiries and resolved problems at counter and via telephone.
- Provided exceptional customer service by welcoming patrons and promptly addressing inquiries, fostering a positive shopping experience.
- Responded to incoming calls professionally, resolving issues and finalizing sales effectively.
- Organized promotional displays to enhance product visibility throughout store.
- Oversaw inventory levels through efficient restocking of shelves, ensuring product availability for customers.
- Executed daily opening and closing procedures in compliance with company guidelines.
Education
Some College (No Degree) - Mechanical Engineering
ITT Technical Institute
Davie, FLAssociate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL06-2010
Skills
- Order fulfillment oversight
- Technical assistance
- Customer relationship management
- Strategic problem analysis
- Client engagement
- Client relationship building
- Warranty claims process management
- Consistent work performance
- Meticulous attention to detail
- Service excellence
- Computer skills
- Cross-functional collaboration
- Quality inspection
- Accurate data entry
Accomplishments
ASE Certified
Lexus Master Certified
OSI (Guest Survey) at or above +96%
Certification
- ASE Certified
- Lexus Master Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Consultant
JM Family (JM Lexus)
06.2016 - 09.2026
Automotive Service Advisor
Pepboys Parts And Auto
10.2013 - 06.2016
Bartender
Applebees
06.2012 - 06.2016
Retail Parts Professional
Advance Auto Parts
01.2011 - 10.2013
Associate of Arts - General Studies
Tallahassee Community College
Some College (No Degree) - Mechanical Engineering
ITT Technical Institute