Xavier Bethea
Atlanta,GA
Summary
Patient-focused and detail-oriented professional transitioning into Medicine, bringing strong communication skills and experience working in fast-paced, client-facing environments. Known for building trust, staying calm under pressure, and following procedures with accuracy. Committed to providing safe, efficient, and compassionate patient care while supporting clinical teams.
Overview
9
9
years of professional experience
Work History
Life/Health Insurance Agent
Globe Life
Atlanta, GA
12.2024 - Current
- Provided expert guidance to clients on insurance options and onboarding processes to enhance customer satisfaction.
- Engaged with clients to provide clear information and ensure a welcoming atmosphere during interactions.
- Directed account management for over 100 customers to enhance satisfaction through diligent attention to detail and proactive service follow-up.
- Employed CRM platforms (Salesforce, HubSpot) to maintain precise records and facilitate effective team communication.
Sales Manager
Sunrun
Los Angeles, CA
04.2023 - 12.2024
- Coordinated team efforts to provide outstanding customer service, optimizing engagement in both in-person and virtual settings.
- Streamlined appointment scheduling processes while ensuring a friendly and inviting setting for clients throughout consultations.
- Monitored customer interactions and documentation to maintain precision and detail.
- Implemented training programs and mentorship for new hires, promoting a supportive and collaborative team environment.
Sales Development Representative (SDR)
Simple
San Diego, CA
10.2020 - 10.2022
- Addressed customer inquiries and organized appointment logistics to promote a positive interaction for clients.
- Managed coordination of outreach activities with team members while maintaining comprehensive and accurate records in Salesforce.
- Executed logistical planning and in-field canvassing to optimize team performance in outreach campaigns.
Customer Service Representative
Best Buy
West Columbia, SC
04.2018 - 10.2020
- Cultivated a friendly environment by offering individualized consultations and support to customers.
- Coordinated warranty services, returns, and replacements, prioritizing customer satisfaction and transparent communication throughout the process.
- Executed inventory management strategies while fostering team collaboration through organized workflows.
Retail Associate
Forever 21
West Columbia, SC
08.2016 - 04.2018
- Oversaw store shelf organization to guarantee optimal product placement and accurate pricing.
- Facilitated training sessions for new hires on product knowledge and customer service standards.
- Oversaw customer return and exchange processes in alignment with company policy.
- Facilitated weekly staff meetings to evaluate sales targets and strategize achievement methods.
- Achieved positive customer feedback by exceeding expectations and addressing needs effectively.
- Resolved customer complaints and requests promptly and professionally.
- Oversaw inventory management processes to prevent overstock and mitigate loss from shrinkage.
- Managed customer order processing and ensured timely delivery of products.
- Ensured store cleanliness and organization to elevate customer shopping experience.
- Oversaw inventory management processes to minimize stock loss.
- Facilitated store management efforts to achieve sales targets.
Education
High School Diploma -
A.C. Flora HS
West Columbia, SCSports Medicine
Midlands Technical College
West Columbia, SCComputer Science
Liberty University
Lynchburg, VASkills
- Customer service ( 10 years)
- CRM software (5 years)
- Presentation Skill (5 years)
- Relationship Management (5 years)
- Account Management (5 years)
- Persuasive Negotiations (5 years)
- Business development (5 years)
- Technology sales (5 years)
- Pipeline Growth (5 years)
- Door-to-door (5 years)
- Project Management (5 years)
- Marketing (5 years)
- Leadership (5 years)
- B2B sales (5 years)
- Product demos (5 years)
Timeline
Life/Health Insurance Agent
Globe Life
12.2024 - Current
Sales Manager
Sunrun
04.2023 - 12.2024
Sales Development Representative (SDR)
Simple
10.2020 - 10.2022
Customer Service Representative
Best Buy
04.2018 - 10.2020
Retail Associate
Forever 21
08.2016 - 04.2018
High School Diploma -
A.C. Flora HS
Sports Medicine
Midlands Technical College
Computer Science
Liberty University