Xavier Castellon
Security Guard
Granada Hills,CA
Summary
Dynamic security professional with a proven track record at Luminous Auto Detail, excelling in threat management and conflict resolution. Renowned for delivering superior customer service and building strong client relationships, ensuring safety and satisfaction. Adept at surveillance and patrol operations, consistently enhancing security measures while maintaining a welcoming environment.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Security Officer
Self Employed
02.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter potential threats or breaches.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement as needed.
- Supported event management teams by providing crowd control services during large gatherings or special occasions.
- Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
- Resolved conflicts professionally through effective communication, negotiation, and mediation techniques.
- Provided exceptional customer service while maintaining a professional demeanor at all times under various circumstances.
- Established strong relationships with clients, ensuring clear communication channels for addressing concerns or issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Obtaining license to carry firearm.
Chauffeur
Self Employed
01.2023 - Current
- Ensured timely and safe transportation for clients, maintaining high service standards.
- Managed route planning using GPS technology to optimize travel efficiency.
- Conducted vehicle inspections, ensuring compliance with safety regulations and maintenance schedules.
- Built strong client relationships through exceptional communication and personalized service.
- Coordinated logistics for special events, managing multiple client schedules simultaneously.
- Developed a reputation for reliability, resulting in repeat business and referrals from satisfied clients.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
- Generated increased referrals by consistently exceeding expectations in both service quality and personal presentation standards.
- Handled financial transactions accurately while maintaining records of expenses for company reporting requirements.
- Operated party vehicles, buses and town cars.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Drove VIPs to corporate events and meetings.
Auto Detailer
Luminous Auto Detail
01.2020 - Current
- Performed comprehensive exterior and interior cleaning to enhance vehicle appearance and customer satisfaction.
- Utilized advanced detailing tools and products to ensure optimal results on various vehicle surfaces.
- Led training sessions for junior detailers, promoting best practices in automotive care and safety protocols.
- Streamlined workflow processes to improve efficiency in service delivery and reduce turnaround times.
- Implemented quality control measures to maintain high standards of cleanliness and finish on all vehicles serviced.
- Developed strong relationships with clients, ensuring repeat business through exceptional service experiences.
- Managed inventory of detailing supplies, ensuring availability of tools needed for daily operations.
- Resolved customer inquiries and concerns promptly, fostering a positive reputation for the detailing service provided.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CASkills
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Surveillance
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Threat management
- Stationary surveillance
- Weapons training
- Defensive tactics training
- Interior and exterior patrol
- Reliability
- Punctuality
- Event security
Timeline
Security Officer
Self Employed
02.2024 - Current
Chauffeur
Self Employed
01.2023 - Current
Auto Detailer
Luminous Auto Detail
01.2020 - Current
High School Diploma -
John F. Kennedy High School