Xavier Christian
Kentro
1
Certification
5
years of professional experience
IT professional with a strong background in help desk support, data entry, and system administration. Expertise includes cybersecurity, networking, asset management, and technical documentation, ensuring experience in IT operations for enterprise and government sectors. Certified in CompTIA A+, IT Fundamentals, and CCNA. In possession of an active Public Trust Clearance.
Work History
IT Customer Service Engineer
10 Months- Leveraged ServiceNow for technical support on customer inquiries, achieving timely issue resolution.
- Coordinated travel for support events and collaborated with multiple teams to deliver tier 1-2 assistance.
- Facilitated travel for various support events and collaborated with multiple teams, providing tier 1-2 assistance.
- Managed inventory tracking and account management using Vista and Active Directory, enhancing IT support workflows.
- Assisted with imaging and installation of laptops, desktops, printers, monitors, and iPhones. Supported users with setup and configuration of various technology devices. Provided technical aid in the installation process of laptops and desktop systems.
- Configured Azure to optimize user access controls and manage group assignments effectively.
- Provided technical support for network configuration to enhance system performance.
COA IT Assistant
3 Years 4 Months- Delivered tier-1 and tier-2 help desk support for faculty, staff, and students, including troubleshooting software, hardware, and network connectivity issues.
- Maintained IT asset inventory databases, ensuring accuracy and up-to-date records for efficient resource management.
- Prepared and imaged computers to ensure they were ready for deployment., deployed software updates, and performed preventive maintenance.
- Monitored IT security protocols, ensuring compliance with university cybersecurity guidelines to protect sensitive information.
- Maintained organized request flow through effective use of ticketing system for improved response times.
IT Intern
3 Months- Managed help desk tickets and resolved hardware/software issues while providing on-site user training, enhancing staff proficiency.
- Installed and configured network equipment including access points, routers, and switches.
- Managed user accounts and permissions in Google Workspace, ensuring security compliance.
- Conducted IT asset audits and updated records to ensure accurate tracking and compliance.
- Performed comprehensive repairs on laptops, addressing both software and hardware malfunctions to extend device lifespan.
IT Intern
1 Month- Assisted in troubleshooting connectivity and application issues for government employees.
- Maintained asset management systems to ensure accurate tracking of IT hardware and software licenses.
- Assisted in troubleshooting connectivity and application issues, enhancing support for government employees.
IT Assistant
3 Months- Processed and entered technology inventory data into tracking systems, enhancing accuracy and enabling better reporting.
- Assisted in large-scale computer imaging projects for school-wide deployments, facilitating seamless technology integration for users.
- Diagnosed and replaced defective hardware components, minimizing downtime and maintaining operational continuity.
Education
Bachelor of Science - Computer Science
- University Presidential Scholar and Honors College Member
- Cum Laude
- 2021-2025
High School Diploma
- Information Technology Academy with Advanced Placement and Honors Courses in Programming
- Dual Enrollment at Prince George’s Community College
- GPA: 4.1
Skills
Public Trust Clearance
Active Directory
ServiceNow
VistA
Data Analysisemote support
Network diagnostics
Database Management
Asset management
Azure
Microsoft Office/365
Google Workspace administration
Mobile Device Support
R
Scripting Support
Data Management
Tableau
Certification
- CompTIA IT Fundamentals
- CompTIA A+
- CCNA
Timeline
IT Customer Service Engineer
Kentro
10.2025 - CurrentRead More
IT Intern
CMIT Middle/High School South Cluster
05.2024 - 08.2024Read More
IT Intern
Prince George’s County Government DPIE
06.2023 - 07.2023Read More
IT Assistant
Gwynn Park High School Technology Distribution Center
05.2022 - 08.2022Read More
COA IT Assistant
Virginia State University
01.2022 - 05.2025Read More
Gwynn Park High School
High School Diploma
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Virginia State University
Bachelor of Science from Computer Science
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