Xavier Cintron
Columbus
Summary
Enthusiastic PC Technician with 7+ years of experience in warehouse distribution and 4+ years in Tech. Adept in troubleshooting and resolving tech issues to ensure optimal system performance. Committed to delivering precise and efficient solutions while providing exceptional client support. Proficient in hardware troubleshooting, software configuration, and resolving network connectivity problems. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating tech.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Residential Tech Support (REMOTE)
Metronet
10.2024 - Current
- Provided remote technical support for a wide range of hardware including PCs, routers, ONTs, cameras, and printers
- Diagnosed and resolved connectivity issues, ensuring reliable internet access and up-to-date software installations
- Delivered high-quality customer service, addressing technical concerns and offering clear, effective solutions
- Managed customer accounts, including service changes, updates, and billing inquiries
- Utilized remote calling tools to guide users through problem resolution and system setups
- Maintained accurate records of support requests and inventory of devices and equipment
- Applied de-escalation techniques to resolve customer frustrations and ensure satisfaction
Replenishment
EssilorLuxottica
07.2023 - 03.2024
- Taking Inventory
- Coordinating with team
- Systems and Computing
- Case and label recognition
- Replenishing inventory
- Database entry and receiving
- Regularly monitored stock levels for out-of-stock items as well as overstocked items in order to adjust replenishment orders accordingly.
- Checked material stock levels and requested replenishment when needed.
- Monitored stock levels in order to anticipate restocking needs for replenishment purposes.
Forklift Operator/Warehouse
Walmart
11.2022 - 07.2023
- Database entry
- Powered equipment operator
- Team coordination
- Customer service
- Keyholder
- Trailer unloader
- Inventory
- Loss Prevention
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Inventory Specialist
GEODIS
01.2022 - 11.2022
- Database entry and receiving
- Powered equipment Operator
- General IT
- Software and hardware troubleshooting and repair
- Inventory
- Data analysis
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
Hardware Technician
trillium
- Installed and configured hardware components, such as processors, RAM modules, hard drives, motherboards and video cards.
- Configured user accounts in accordance with company policies and procedures.
- Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
- Performed preventive maintenance on computers by running system diagnostics tests.
- Replaced defective components such as circuit boards, power supplies and cooling fans on PCs.
- Repaired laptops and desktop PCs that had failed due to virus attacks or physical damage.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Customer Service Representative
JC Penny
11.2020 - 01.2022
- Sales support
- Analyzed data
- Managed customer accounts
- Customer service
- Inbound calls
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
PC Technician
General Tech Solutions
03.2017 - 03.2020
- IT
- Software and Hardware troubleshooting and repair
- Inbound and outbound calls
- Sales and sales support
- Worked remote and on site
- Traveled to customer homes to directly repair PC's
- Data entry
- Customer service
- Installed and configured hardware components, such as processors, RAM modules, hard drives, motherboards and video cards.
- Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
- Assessed customer needs to determine best solutions for computer problems.
Education
High school diploma -
Deerfield Beach High School
Deerfield Beach, FL05.2012
Skills
- Troubleshooting
- Network Support
- Software Testing
- Microsoft Windows
- Outbound Sales
- VPN
- Remote Access Software
- Desktop Support
- System Administration
- Software Troubleshooting
- Sales Support
- Computer Networking
- Help Desk
- Microsoft Windows Server
- Telemarketing
- Active Directory
- Loss Prevention
- Operating Systems
- Technical Support
- Power supply management
- Software installation
- Electronics troubleshooting
- Computer hardware troubleshooting
- Network connectivity
- Customer relationship management
- Hardware installation
- Hardware repair
- Technical problem solving
- System configuration
- Hardware maintenance
- Testing and debugging
- Diagnostic testing
- Hardware upgrades
- Technical support
- Data recovery
- Peripheral setup
- Firmware updates
- Computer maintenance
- IT service management
- Electronics
- Customer service
- Teamwork
- HelpDesk support
- Multitasking
Certification
Forklift Certification
Timeline
Residential Tech Support (REMOTE)
Metronet
10.2024 - Current
Replenishment
EssilorLuxottica
07.2023 - 03.2024
Forklift Operator/Warehouse
Walmart
11.2022 - 07.2023
Inventory Specialist
GEODIS
01.2022 - 11.2022
Customer Service Representative
JC Penny
11.2020 - 01.2022
PC Technician
General Tech Solutions
03.2017 - 03.2020
Hardware Technician
trillium
High school diploma -
Deerfield Beach High School
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