Xavier Cruz
Paterson,NJ
Summary
Resourceful Service Technician with hands-on expertise in field service operations, customer support, and equipment safety. Skilled in preventative maintenance, troubleshooting, and OSHA-compliant practices. Recognized for strong communication, adaptability, and problem-solving abilities that ensure quality service delivery and customer satisfaction. Eager to contribute technical skills and reliability to a dynamic service team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Additional Service Technician
EcoShield Pest Control
Edison, New Jersey
10.2023 - 09.2025
- Conducted pest inspections to detect infestations and recommend appropriate treatments.
- Educated customers on pest prevention strategies and maintenance techniques.
- Collaborated with team members to create effective pest management solutions.
- Documented service visits and treatment plans using company software.
- Trained new technicians on safety protocols and operational procedures.
- Responded promptly to customer inquiries and service requests.
- Maintained service vehicles and equipment to ensure optimal performance.
Maintenance Crew
R&S LANDSCAPING
Midland Park, Nj
10.2022 - 10.2023
- Gutter cleaner: removed debris from roofs and gutters to prevent water damage.
- Handled ladder sizing from 17 feet to 32 feet safely and proficiently.
- Maintained high-end residential and commercial properties with attention to detail.
- Executed maintenance of annual and perennial flower beds; removal of unwanted vegetation.
- Communicated with clients to address preferences and specific maintenance needs.
- Operated various hand and power tools with efficiency and safety.
Parts Driver
Pinto INC
Lodi, Nj
01.2022 - 03.2022
- Delivered parts to body shop promptly and allocated them to appropriate technicians.
- Provided mechanical assistance, oversaw inventory management, and coordinated shipping and receiving operations.
- Maintained accurate delivery records and monitored inventory levels consistently.
Technician
Vip Management
Fairfield, Nj
04.2021 - 12.2021
- Conducted visual inspections and treatments for mosquitoes, fleas, and ticks in customer yards.
- Maintained accurate chemical and operational records to ensure compliance.
- Sprayed seasonal and perennial plantings to mitigate deer and rodent damage.
- Additional responsibilities include Customer Service, Customer Relations, Chemical, and Operational Record Keeping.
Apprentice Helper B
Encore Electric LLC
N/A VARIOUS LOCATIONS/ CONTRACTS
10.2020 - 12.2020
- Assisted electricians in installing and maintaining various electrical systems.
- Maintained tools, vehicles, and equipment, ensuring organization of parts and supplies.
- Executed semi-skilled and unskilled labor duties related to installation, maintenance, and repair of electrical systems.
Warehouse Manager
Ace Reprographics
Paterson, Nj
10.2019 - 03.2020
- Ensured compliance with company policies and vision in warehouse management.
- Oversaw receiving, warehousing, distribution, and maintenance operations for efficiency.
- Initiated and coordinated operational policies and procedures for fleet drivers.
- Enforced optimal practices to enhance overall operational effectiveness.
Parking attendant
Carcierge Valet
Englewood, Nj
02.2018 - 10.2019
- Greeted guests upon arrival and provided exceptional vehicle retrieval services.
- Transported vehicles from yard to dealership efficiently.
- Assisted staff members with various tasks as directed by management.
Package Handler
UPS
Saddle Brook, Nj
11.2017 - 01.2018
- Demonstrated basic knowledge of computer operations for efficient task execution.
- Compiled, scanned, sealed, and loaded various packages prior to delivery.
- Successfully lifted and loaded packages exceeding 50 pounds.
Catering Server
Biagio's Restaurant/The Terrace
Paramus, Nj
01.2016 - 12.2017
- Delivered attentive service to guests in fast-paced dining environment.
- Took guest orders and communicated them efficiently to kitchen staff.
- Memorized menu items to provide accurate recommendations.
- Upsold menu items to enhance guest dining experiences.
- Resolved customer inquiries and issues with professionalism and courtesy.
Education
HS Diploma -
Paterson Charter School of Science & Technology
Paterson, NjBachelor of Arts - Marketing Management
Berkeley College
Midland ParkSkills
- Flexible availability
- Customer service and relations
- Communication skills
- Pest inspection and treatment
- Problem resolution strategies
- Preventive maintenance techniques
- Chemical application expertise
- Service documentation
- FieldRoute management
- Computer proficiency (Windows, Mac)
- Ladder safety and equipment use
- OSHA compliance knowledge
- Residential and commercial treatment experience
Certification
- PestWebs
- NJ Operator
Languages
Spanish
Professional
Timeline
Additional Service Technician
EcoShield Pest Control
10.2023 - 09.2025
Maintenance Crew
R&S LANDSCAPING
10.2022 - 10.2023
Parts Driver
Pinto INC
01.2022 - 03.2022
Technician
Vip Management
04.2021 - 12.2021
Apprentice Helper B
Encore Electric LLC
10.2020 - 12.2020
Warehouse Manager
Ace Reprographics
10.2019 - 03.2020
Parking attendant
Carcierge Valet
02.2018 - 10.2019
Package Handler
UPS
11.2017 - 01.2018
Catering Server
Biagio's Restaurant/The Terrace
01.2016 - 12.2017
HS Diploma -
Paterson Charter School of Science & Technology
Bachelor of Arts - Marketing Management
Berkeley College