Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier DeCamps

Chicago,IL

Summary

Organized and results-driven professional with a strong background in operations, team leadership, and event coordination. Known for managing multiple priorities and a positive, customer-focused approach. With a “can-do” attitude, excelling in fast-paced environments, optimizing processes, driving sales, and delivering exceptional experiences. A collaborative team player with excellent communication skills, committed to achieving business success.

Overview

14
14
years of professional experience

Work History

Tour Coordinator

Redfin Real Estate
03.2019 - 09.2024
  • Utilize proprietary software and tools to manage tour schedules, update property details, and maintain accurate client records.
  • Serve as the primary point of contact for clients, addressing inquiries, confirming schedules, and providing updates on tour logistics.
  • Quickly adapt to last-minute changes, cancellations, or client requests by rescheduling tours while maintaining a high standard of service.
  • Monitor and report on key tour metrics, including scheduling efficiency, client satisfaction, and tour Troubleshoot and resolve issues or complaints related to tours, ensuring client satisfaction throughout the process.
  • Partner with real estate agents and support teams to optimize schedules and meet the needs of high-demand clients.

General Manager/Shopkeeper

Jeni's Splendid Ice Creams LLC
11.2017 - 11.2018
  • Recruited, trained, and led a high-performing team to deliver exceptional customer experiences.
  • Oversaw daily operations, including inventory management, scheduling, and compliance with safety standards.
  • Managed budgets, controlled costs, and analyzed sales data to drive profitability.
  • Resolved customer concerns and operational challenges to ensure smooth service.
  • Collaborated with corporate and regional teams to implement company initiatives and policies.
  • Built community relationships through local events and outreach to promote the brand.

General Manager

Teavana
01.2011 - 06.2017
  • Led a high-performing team to achieve sales goals and deliver exceptional customer service.
  • Oversaw operations, including inventory management, staff scheduling, and visual merchandising.
  • Analyzed sales trends and KPIs to implement strategies exceeding revenue targets.
  • Controlled costs, managed budgets, and prepared financial reports to drive profitability.
  • Delivered ongoing training on product knowledge and customer engagement techniques.
  • Drove year-over-year growth through strategic planning and operational excellence.

Education

No Degree - Elementary Education

Queensborough Community College
Oakland Gardens, NY
01-2007

No Degree - Elementary Education

Valencia Community College
Orlando, FL
01-2006

Skills

  • Operational Efficiency
  • Bilingual Communication
  • Technical proficiency in scheduling and event software
  • Event coordination and timeline creation
  • Customer service and conflict resolution
  • Problem-solving and process improvement
  • Effective communication and client liaison
  • Conflict management and resolution
  • Time management and task prioritization

Timeline

Tour Coordinator

Redfin Real Estate
03.2019 - 09.2024

General Manager/Shopkeeper

Jeni's Splendid Ice Creams LLC
11.2017 - 11.2018

General Manager

Teavana
01.2011 - 06.2017

No Degree - Elementary Education

Queensborough Community College

No Degree - Elementary Education

Valencia Community College

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Xavier DeCamps