Emily Pepe

Managed complex international tour logistics including travel, accommodations, and itineraries across multiple markets.

• Led end-to-end operational planning for international tours, overseeing logistics and financial administration.
• Coordinated concurrent tours, balancing priorities and proactively resolving issues to ensure on-time delivery.
• Functioned as the primary contact for international tour accounts, facilitating alignment on deliverables and timelines.
• Oversaw financial administration including budgeting, expense tracking, invoicing, and financial reporting to support operational goals.
• Developed and implemented operational processes that streamlined workflows and supported scalability.
• Collaborated with internal teams and external stakeholders to meet complex operational requirements.
• Assisted with accounting duties to ensure accuracy in financial records. supporting operations with accurate data documentation and processing.

• Managed financial aspects of store operations, planning budgets, tracking expenses, and ensuring accurate record-keeping.
• Streamlined store operations by negotiating better pricing with suppliers and optimizing staff schedules for peak customer traffic.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Maintained product levels and inventory controls, organizing backroom for effective ordering and stock rotation.

• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Managed multiple projects simultaneously, prioritizing tasks based on urgency, resource availability, and alignment with organizational goals to ensure timely delivery.
• Fostered culture of innovation and creativity within project team, enhancing problem-solving capabilities and leading to more effective project outcomes.
• Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.

• Established relationships with local business owners and community members, enhancing customer engagement and aligning store offerings with community needs.
• Oversaw financial operations, including budget planning and expense tracking, ensuring accurate record-keeping and adherence to fiscal guidelines.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Conducted performance reviews for staff, delivering feedback and identifying growth opportunities to foster team development.
• Ensure all competencies are maintained for associates, including developing new and improved training documents and processes

• Implemented pivoted sales and marketing plan for new in-store and curbside shopping experience, enhancing customer engagement
• Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans.
• Managed product feedback for Midwest District, consolidating insights for West Region strategy adjustments
• Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
• Designated point person for operational troubleshooting and developing best practices for processes at the store level
• Collaborated with Store Directors on regional initiatives, strengthening brand presence in local markets.
• Conducted regular performance evaluations for staff members, identifying areas for growth and development.
• Acted as Project Manager and Ops/Training Expert on multiple NSOs