Dara Ratcliff
Host
Los Angeles,CA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tour Associates
Warner Bros
91505
12.2025 - 01.2026
- Coordinated transportation logistics for seamless guest transitions during tours.
- Provided engaging information to visitors about local attractions and history.
- Facilitated communication between guides and guests for seamless interactions.
- Cultivated customer relationships through friendly service, enhancing overall satisfaction.
- Addressed customer inquiries to foster positive experiences throughout tours.
- Greeted tourists upon arrival and provided them with maps and brochures.
Scareactor
Universal Studios
91608
08.2018 - 12.2025
- Portrayed characters to deepen guest immersion in themed experiences.
- Crafted and implemented scare tactics to maximize surprise and entertainment for guests.
- Portrayed diverse characters in immersive horror experiences for guests.
- Engaged with visitors to enhance their overall experience and enjoyment.
- Collaborated with team members to maintain scare zone atmosphere and energy.
Host/Server
Seven Nineteen by G.S.
North Hollywood, California
04.2023 - 08.2023
- Greeted and seated guests in a welcoming manner.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed reservation system, optimizing seating arrangements for maximum guest satisfaction.
- Managed phone and in-person reservations to ensure accurate bookings.
- Assisted guests with menu selections and special requests.
- Coordinated with kitchen staff to ensure timely service delivery.
- Anticipated customer needs to deliver exceptional service and enhance guest experiences.
- Trained new hosts on operational procedures and customer service standards.
- Collaborated with front of house staff to adjust seating and improve overall service flow.
Quality Control Inspector
Glenair
91201
06.2019 - 05.2022
- Inspected incoming materials for quality and compliance with specifications.
- Maintained accurate inspection and test records for traceability, ensuring compliance with quality standards.
- Oversaw tagging and identification of parts and components, facilitating proper marking and quarantine of rejected or non-repairable items.
Benefits Coordinator
Aflac Insurance
Los Angeles, CA
05.2019 - 06.2019
- Facilitated comprehensive insurance solutions for businesses, enhancing employee benefits offerings.
- Delivered presentations on insurance packages to businesses during scheduled appointments, showcasing tailored solutions.
- Conducted outreach and scheduled appointments with potential clients on Mondays and Fridays from 8am to 12pm.
Grocery Clerk
Smart & Final
Burbank, CA
09.2017 - 08.2018
- Leveraged communication and customer service skills to assist customers with inquiries and locate products.
- Assisted customers with locating products and answering inquiries.
- Provided friendly service and tailored product recommendations to improve customer satisfaction.
- Resolved customer concerns promptly to enhance overall shopping experience.
- Operated cash registers, processed transactions, and handled payments.
- Stocked shelves with grocery items to ensure product availability.
- Monitored expiration dates and removed outdated products from shelves.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
Operator
SRG Global
Evansville, IN
06.2015 - 06.2017
- Started as an operator through a temp-to-hire agency, facilitating a smooth transition into permanent employment.
- Promoted to Relief Operator within a few months, enhancing responsibilities and leadership.
- Retrieved molded automotive raw car grill from machine, trimmed and inspected for quality assurance.
- Once approved by the training standards, I packed the molded automotive parts for the next station.
- Ensured operators had proper PPE, tools, and training for each machine while coordinating breaks during eight-hour shifts.
- I also moved the full pack to designated lanes for fork truck drivers and tuggers to come by and pick up and move the empty pack into the cell that the fork truck drivers and tuggers dropped off to be filled by the operators.
- Learned operations across all cells to ensure coverage in case of missed shipments and to qualify for overtime opportunities.
- Advanced to the role of Tugger, overseeing material supply in the shipping department.
- In this position I worked in the shipping department and was in charge of supplying raw or painted material to a department called the assembly line.
- After assembly had assembled the parts I returned the newly painted or assembled part back to the shipping area where it was prepped to be shipped to the customer.
- Held various roles in the company to gain diverse experience.
Sales Associate
Charlotte Russe, Inc
Evansville, IN
05.2014 - 08.2014
- Engaged directly with customers to enhance their shopping experience.
- Assisted customers in selecting outfits, including jewelry and shoes, to expand their purchase options.
- Also, inform each customer on the new sales we had going on for the week or month and sometimes upcoming months.
- I often greeted each customer as they entered the store.
- Checked out customers, organized merchandise on racks, remodeled displays, and returned unbought clothes to shelves.
- Operated cash register and organized store merchandise.
- I also swept and mopped the store in my opening and closing shifts.
- This job allowed me to hone my customer service skills as well as my communication skills.
Crew Trainer
McDonald's
Evansville, IN
02.2010 - 05.2014
- I was a cashier and crew trainer.
- Trained over 7 new employees and assisted the manager with scheduling and shift placements.
- Engaged with customers by taking, cooking, and serving orders to ensure satisfaction.
- In this job I got to experience the real meaning of customer service.
- I also worked in the kitchen cooking, prepping, and assembling the food.
- Maintained cleanliness of dining area and kitchen to uphold health and safety standards.
- Offered the management position but declined to pursue college.
Skills
- Tour Logistics
- Event Coordination
- Booking Management
- Tour Promotion
- Guest engagement
- Customer Service
- Communication
- Staff training
- Crew Training
- Group Facilitation
- Attention to detail
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Problem solver
- Conflict resolution
- Strategy development
- Word
- Excel
- PowerPoint
- Kanban
- Reservation Systems
- Leadership
- Multitasking and organization
- Reservation Systems
Certification
- CPR, 01/15 to 01/17
- Food Handlers Certification
Personal Information
Authorized To Work: US
Timeline
Tour Associates
Warner Bros
12.2025 - 01.2026
Host/Server
Seven Nineteen by G.S.
04.2023 - 08.2023
Quality Control Inspector
Glenair
06.2019 - 05.2022
Benefits Coordinator
Aflac Insurance
05.2019 - 06.2019
Scareactor
Universal Studios
08.2018 - 12.2025
Grocery Clerk
Smart & Final
09.2017 - 08.2018
Operator
SRG Global
06.2015 - 06.2017
Sales Associate
Charlotte Russe, Inc
05.2014 - 08.2014
Crew Trainer
McDonald's
02.2010 - 05.2014