Xavier Delarosa
Corpus Christi,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Call Center Operations Supervisor
Results Companies
Corpus Christi, Texas
10.2011 - 09.2025
- Supervised daily call center operations to ensure smooth workflow.
- Trained and mentored staff on customer service best practices.
- Managed schedules and assignments for call center representatives.
- Analyzed performance metrics to identify areas for improvement.
- Coordinated team meetings to communicate updates and expectations.
- Reviewed individual agent performance metrics such as average handle time, abandonment rate, on a regular basis.
Education
High School Diploma -
American High School
Chicago, IL07-1995
Skills
- Performance analysis
- Quality assurance
- Training development
- Customer relationship management
- Scheduling coordination
- Conflict resolution
- Team building
- Call monitoring
- Scheduling proficiency
- Customer service focus
References
References available upon request.
Timeline
Call Center Operations Supervisor
Results Companies
10.2011 - 09.2025
High School Diploma -
American High School
Similar Profiles
Dewarren SandersDewarren Sanders
Medicare Benefits Consultant at Results CompaniesMedicare Benefits Consultant at Results Companies
Aqua LeeAqua Lee
Provider Services Representative at Results CompaniesProvider Services Representative at Results Companies
LATISHA WALKERLATISHA WALKER
Health Insurance Advisor at Results CompaniesHealth Insurance Advisor at Results Companies
Nichole McClureNichole McClure
Call Center Associate at Results CompaniesCall Center Associate at Results Companies
Carlos GonzalezCarlos Gonzalez
Post Tension Laborer at Flatiron/Dragados LLC. Harbor Bridge Project.Post Tension Laborer at Flatiron/Dragados LLC. Harbor Bridge Project.