Xavier Drake
Brooklyn,NY
Summary
Proven expertise in customer service with a focus on logistics management and schedule optimization. Achievements include enhanced operational efficiency and elevated team performance. Recognized for meticulous attention to detail and effective strategic planning skills. Strong background in proactive problem-solving techniques.
Overview
16
16
years of professional experience
Work History
Production Coordinator
Caps LLC
07.2018 - Current
- Coordinated travel arrangements for cast and crew members to ensure timely arrivals.
- Managed errands for director, talent, and production team to facilitate operations.
- Conducted risk assessments to identify and mitigate potential production issues.
- Created and implemented production schedules aligned with pick-up times.
- Tracked expenses against project forecasts to assist in budget management.
- Contacted suppliers to verify shipment details, ensuring smooth logistics.
- Maintained an exemplary driving record, supporting transportation needs.
Case Manager
New Horizon Juvenile Center
New York, NY
02.2016 - 06.2018
- Monitored and reviewed staff and store performance regularly to enhance operational efficiency.
- Recruited, trained, and supervised staff while fostering a culture of exceptional customer service.
- Communicated with legal providers, social agencies, and local judicial systems regarding cases.
- Coordinated transportation services for clients lacking reliable access.
- Advocated for clients to secure essential services and support.
Assistant Manager
Billionaire Boys Club
New York, NY
06.2012 - 03.2016
- Collaborated with store manager and retail associates to communicate new product releases and promotions.
- Generated product awareness through strategic in-store placements, scanning, and reporting stock levels by title.
- Verified consistency, quality, and conformance of completed work to uphold brand standards.
- Conducted employee performance reviews, delivering feedback and coaching for performance enhancement.
- Resolved customer service inquiries and complaints promptly to enhance customer satisfaction.
Merchandise Specialist - Stock Manager
G-Star Raw
New York, NY
08.2009 - 08.2013
- Developed and executed marketing strategies to enhance brand visibility.
- Managed inventory levels to optimize product availability and reduce costs.
- Led customer service initiatives to improve satisfaction and loyalty.
Education
Bachelor of Arts - History, Minor in Business
City College of New York
New York, NY06.2015
Organizations And Clubs
- Black Male Leadership and Mentoring Program (BMLMP), New York, NY
- Black Student Union and Ndugu-Nzinga Rites of Passage, New York, NY
- Economics Business and Finance Society (EBFS), New York, NY
- The Bowery Mission (Volunteer), New York, NY
- Noel Pointer Foundation (Volunteer), Brooklyn, NY
- Dress for Success (Mentoring), Brooklyn, NY
References
References available upon request.
Timeline
Production Coordinator
Caps LLC
07.2018 - Current
Case Manager
New Horizon Juvenile Center
02.2016 - 06.2018
Assistant Manager
Billionaire Boys Club
06.2012 - 03.2016
Merchandise Specialist - Stock Manager
G-Star Raw
08.2009 - 08.2013
Bachelor of Arts - History, Minor in Business
City College of New York
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