Xavier Flores
Summary
Experienced Senior Specialist adept at communicating product features and aligning solutions with customer needs. Recognized for enhancing customer satisfaction through effective problem-solving and product knowledge, ready to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Senior Specialist
Bank of America
Phoenix
04.2021 - Current
- Communicated product features and benefits to inform purchasing decisions.
- Guided customers in product selection to align with specific needs.
- Addressed customer inquiries and complaints to enhance satisfaction.
- Maintained up-to-date knowledge of product features and promotions.
Collections Account Manager
Penn Credit Corporation
Phoenix
10.2019 - 03.2021
- Managed accounts receivable and negotiated payment plans, improving cash flow and customer satisfaction.
- Educated clients on their rights and responsibilities regarding debt repayment.
- Utilized skip tracing techniques to locate hard-to-find debtors, enhancing collection rates.
- Developed strategies for collecting past due payments, leading to increased recovery of outstanding debts.
High Balance Senior Collections
American Express
Phoenix
08.2017 - 11.2019
- Negotiated payment plans with clients, resulting in timely debt resolution and improved client relationships.
- Managed collections for overdue accounts, improving overall recovery rates through specialized recovery software.
- Resolved customer inquiries regarding billing discrepancies and payment options, enhancing customer satisfaction and trust.
- Recorded all collection activities in the company database.
Education
High School Diploma -
West Phoenix High
Phoenix, AZ05-2012
Skills
- Account management
- Customer relationship management
- Customer engagement
- Strategic negotiation
- Product knowledge
- Troubleshooting techniques
Timeline
Senior Specialist
Bank of America
04.2021 - Current
Collections Account Manager
Penn Credit Corporation
10.2019 - 03.2021
High Balance Senior Collections
American Express
08.2017 - 11.2019
High School Diploma -
West Phoenix High