XAVIER GONZALEZ
Houston,TX
Summary
Oversaw management of complex bodily injury, property damage, and liability claims with over 10 years of expertise.
Overview
13
13
years of professional experience
Work History
Litigation Adjuster
Progressive Insurance
12.2022 - Current
- Assisted in investigating and evaluating complex litigation claims. Supported attorneys and experts in gathering essential information for case development. Collaborated with defense counsel to manage litigation strategy, oversee discovery, and facilitate settlement negotiations. Participated in mediations, depositions, and trials while remaining informed on legal and industry trends for effective claim resolution.
Attorney Represented Injury Adjuster
Progressive Insurance
01.2019 - 12.2022
- Oversaw management of attorney-represented property and casualty claims. Championed adherence to state and regulatory compliance standards. Fostered timely communication and negotiation strategies to achieve fair and accurate claim settlements.
Onboarding Coach/Mentor
Progressive Insurance
02.2018 - 01.2019
- Trained and supported new claims representatives through ongoing coaching and performance feedback. Assisted in skill development by delivering engaging PowerPoint training sessions. Guided new hires to achieve proficiency in claims adjuster roles through continuous support.
Unrepresented Bodily Injury Adjuster
Progressive Insurance
04.2016 - 02.2018
- Assisted claimants in navigating injury claims by gathering necessary documentation. Collected and reviewed medical records, statements, and accident reports to assess coverage and liability. Supported determination of appropriate compensation based on findings.
Claims Generalist
Progressive Insurance
05.2013 - 04.2016
- Managed low complexity claims. Determine coverage and liability. Set up vehicle repairs and rentals. Handled total loss evaluations.
Education
College - undefined
Florida Southern College
01.2010
High School - undefined
Kathleen High School
01.2008
Skills
- Licensed All-Lines Adjuster, Conflict Resolution, Coaching, Performance Management
- Mitchell Software, ClaimPro, Claimstation, Accurint, ISO, NextGen, Liability Navigator
Timeline
Litigation Adjuster
Progressive Insurance
12.2022 - Current
Attorney Represented Injury Adjuster
Progressive Insurance
01.2019 - 12.2022
Onboarding Coach/Mentor
Progressive Insurance
02.2018 - 01.2019
Unrepresented Bodily Injury Adjuster
Progressive Insurance
04.2016 - 02.2018
Claims Generalist
Progressive Insurance
05.2013 - 04.2016
College - undefined
Florida Southern College
High School - undefined
Kathleen High School