Xavier Guevara
Crystal City
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Tavo's Auto Parts
05.2024 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Provide excellent customer service by assisting with product selection and by providing accurate information on automotive parts.
Tow Truck Operator
Tavo's Towing, LLC
05.2021 - 05.2024
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Worked in collaboration with law enforcement, auto repair shops, and customers to arrange safe, and efficient tows.
- Performed routine inspections and basic maintenance on tow trucks to ensure readiness and safety.
- Provided top-tier customer service while maintaining a high level of professionalism in high-stress situations.
Packaged Ice Distributor
JL Ice Distributor
06.2019 - 05.2021
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
Education
Diesel Mechanics Technician Certification - Diesel Mechanics
Southwest Texas Junior College
Eagle Pass, TX05-2020
High School Diploma -
Crystal City High School
Crystal City, TX05-2019
Skills
- Customer service
- Critical Thinking for Solutions
- Customer Service Excellence
- Efficient Organization
- Certified Diesel Mechanic
- Dedicated Work Ethic
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
Commercial Driver's License (CDL)- Class B with passenger endorsement
Texas Department of Licensing & Regulation
(TDLR)- Towing Operator Incident Management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Tavo's Auto Parts
05.2024 - Current
Tow Truck Operator
Tavo's Towing, LLC
05.2021 - 05.2024
Packaged Ice Distributor
JL Ice Distributor
06.2019 - 05.2021
Diesel Mechanics Technician Certification - Diesel Mechanics
Southwest Texas Junior College
High School Diploma -
Crystal City High School
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