Xavier Hobbs

Job Duties

• Scheduled service calls according to customer location and urgency of need.
• Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
• Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
• Provided technical support to troubleshoot, repair, and maintain operational efficiencies in hydraulic, mechanical, 110/208V electrical systems, and networking for internet-capable systems.
• Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.

Achievements

• Participated in the first deployment of the Genius system, a new digital cytology microscope platform.
• Achieved profiencincy in both molcular and cytology equipment, leading to involment on nationwide continous improvement council for field service standard of work.

Responsibilities

• Ensure compliance with safety regulations and policies
• Ensure documentation is complete, timely, and accurate
• Install and adjust variety of biomedical and research equipment including service calls and warranty part returns.
• Facilitate communications between hospital needs and Stryker
• Manage hospital deadlines and expectations by multi-tasking, setting priorities and scheduling work activities.
• Integrate and maintain computer networks for IP routers and room to room communication

Achievements

• Closed out 1 million dollar project with aggressive completion target in time for revenue to be recognized in Q4 2020
• Named project lead on 7 work orders
• Placed on Regional Install training team focusing on training process improvement for field based employees
• Leader of four projects with a WOW survey rating, measuring customer satisfaction
• Voted installer of year by peers in 2021

Responsibilities

• Calibration lead for team, responsible for tracking Preventative maintenance using Excel and ensuring compliance throughout line
• Familiar with SAP and Oracle systems as well as Microsoft suite

Achievements

• Developed improvement idea that saved company 25,000 dollars in saved cost from extra hardware and developing shared spreadsheet allowing communication between parts planner and assembly line solving inventory over abundance issue
• Elected member of lighthouse Improvement committee focused on continually improving assembly build processes, tool and parts management, and ergonomic access/safety inside workstations reaching target goal of 14% increase in efficiency
• Member of safety team responsible for current emergency response protocol. Trained with red cross in emergency responses including CPR, stroke/heart attack response, and first aid

Responsibilities

• Time and task management for team, assigning daily, weekly, monthly tasks between shifts
• Balanced hours needed for shift, assigned work hours based on need depending on customer flow
• Reviewed merchandise orders, ensured that product reached customers and stock is current and accurate
• Responsible for food safety courses tracking, and ensuring completed classes of employees inside store