Xavier Koskinen
Eden Prairie,MN
Summary
Dynamic professional with experience at Fed Ex Warehouse, excelling in warehouse safety and package handling. Proven track record of enhancing efficiency and reducing damage rates. Strong customer service skills honed as a Manager at Pizza Hut, where I resolved disputes and maximized team performance, ensuring high-quality service delivery in fast-paced environments.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Package Handler
Fed Ex Warehouse
Shakopee, MN
09.2024 - 02.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed verbal and written instructions to properly move and ship products.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Communicated with supervisors about delays or other issues with shipments.
Manager
Pizza Hut
Eden Prairie, MN
05.2023 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associate of Arts - Psychology
University of Minnesota Duluth
DuluthHigh School Diploma -
Eden Prairie High School
Eden Prairie05-2023
Skills
- Warehouse safety
- Package unloading
- Exceptional customer service
- Guest engagement
- Memory retention
- Cleanliness standards
- Professional appearance
- Safe food handling
- Menu memorization
- Food running
- High volume dining
Timeline
Package Handler
Fed Ex Warehouse
09.2024 - 02.2025
Manager
Pizza Hut
05.2023 - 09.2024
Associate of Arts - Psychology
University of Minnesota Duluth
High School Diploma -
Eden Prairie High School
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