Xavier Lagos
Phoenix,AZ
Summary
My expertise in brick laying and construction safety, combined with a strong ability to foster customer loyalty, positions me as a dynamic candidate adept at improving operational success and customer satisfaction. Also a professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Masonry Assistant
Sutter Masonry
08.2024 - Current
- Supported masonry team in completing projects on schedule through diligent work and attention to detail.
- Enhanced project efficiency by assisting with the accurate mixing and application of mortar.
- Aided in the successful completion of custom brickwork designs through careful attention to detail during installation processes.
- Strengthened team cohesion by providing reliable support to fellow workers, sharing knowledge when needed.
- Reduced material waste through accurate measurements and efficient use of resources during masonry tasks.
Pantry
Hillside Spot
02.2023 - 08.2024
- Prepared ingredients for future use, labeling, organization, and stocking.
- Handled and prepared food for customers consisting of soups, salads, and sandwiches.
- Cleaned prep table, floors, pantry station, pantry floors, and walk-in floor.
Food Runner
Hillside Spot
02.2022 - 02.2023
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Assisted customers with carry-out service.
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Expo
Hillside Spot
02.2022 - 02.2023
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
- Participated actively in post-event debriefs with the organizing team, sharing insights for future improvements in hosting expos successfully.
- Delivered knowledgeable product demonstrations that resulted in increased interest and engagement from attendees.
- Issued tickets to customers and collected payment and fees for desired services.
Customer Experience Specialist
Alta Climbing and Fitness
01.2022 - 06.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Created a knowledge base for staff members that provided quick access to important company information, frequently asked questions, and troubleshooting guides; this resource served as an invaluable tool in helping employees quickly resolve customer queries.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
Dishwasher
Hillside Spot
05.2019 - 02.2022
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Host
Hillside Spot
01.2018 - 05.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Janitor
Aerozone
10.2018 - 04.2019
- Maintained floor cleaning and waxing equipment.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Education
None - None
Williams Field High School
Gilbert, AZ05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Masonry Assistant
Sutter Masonry
08.2024 - Current
Pantry
Hillside Spot
02.2023 - 08.2024
Food Runner
Hillside Spot
02.2022 - 02.2023
Expo
Hillside Spot
02.2022 - 02.2023
Customer Experience Specialist
Alta Climbing and Fitness
01.2022 - 06.2022
Dishwasher
Hillside Spot
05.2019 - 02.2022
Janitor
Aerozone
10.2018 - 04.2019
Host
Hillside Spot
01.2018 - 05.2019
None - None
Williams Field High School
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