Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier Land

Bremerton,WA

Summary

Proven track record in enhancing customer engagement and sales proficiency, notably at Five Guys Burger And Fries. Excelled in safe food handling and health code compliance, boosting customer satisfaction. Skilled in time management and guest service, adept at driving results through effective team leadership and management support. Currently enrolled in WSU for a bachelors degree in software engineering.

Overview

3
3
years of professional experience

Work History

Crew Member

Five Guys Burger And Fries
05.2024 - Current
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.

Sales Representative

Pivotal Companies
04.2024 - 05.2024
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Shift Lead

Five Guys Burger And Fries
08.2022 - 08.2023
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Crew Member

Raising Cane's Restaurants
04.2022 - 08.2022
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.

Associate

Walmart
09.2021 - 04.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Theater Usher

Regal Cinemas
07.2021 - 09.2021
  • Directed ticket holders to seats and facility locations.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Sold admission, processed payments, and issued tickets.
  • Worked with other staff members to facilitate smooth flow of operations.

Education

Bachelor of Science - Software Engineering

Washington State University
Pullman
05.2027

High School Diploma -

Klahowya Secondary School
Silverdale, WA
06.2021

Skills

  • Customer Engagement
  • Safe Food Handling
  • Health Code Compliance
  • Guest service
  • Sales proficiency
  • Management Support
  • Customer Service
  • Time Management

Timeline

Crew Member

Five Guys Burger And Fries
05.2024 - Current

Sales Representative

Pivotal Companies
04.2024 - 05.2024

Shift Lead

Five Guys Burger And Fries
08.2022 - 08.2023

Crew Member

Raising Cane's Restaurants
04.2022 - 08.2022

Associate

Walmart
09.2021 - 04.2022

Theater Usher

Regal Cinemas
07.2021 - 09.2021

Bachelor of Science - Software Engineering

Washington State University

High School Diploma -

Klahowya Secondary School

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Xavier Land