XAVIER MARTIN

• Performs preventative maintenance, troubleshooting, and defect repair on all fare collection equipment, electronic signs, multiplex systems, radio communications equipment, and other electronic components and subsystems;
• Diagnoses equipment defects and makes necessary repairs; removes and re-installs equipment in vehicles and all stationary installations; Moves vehicles as necessary; Performs other duties of a similar nature as may be required.
• Created detailed accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
• also worked as a mobile technician which duties include tracking defective coaches with farebox problems repairing as necessary in realtime
• Serviced and repaired fareboxes, ticket vending machines and other types of point of sale equipment.

• Exceptional Customer Service and relationship building competence

• Travel within a radius of up to 125+ miles daily in a specific route

• Understand AC/DC and backup power concepts

• Manage triage, troubleshooting and resolution to client scope on IT equipment

• Occasionally works at heights of 20' to 25', lift equipment training provided

• Document efforts, issues and resolutions, close cases/tickets daily

• Experience desired in copper and fiber cabling and various terminating connectors

• Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment

• Diagnosed equipment issues by analyzing error messages and testing results.
• Used hand and power tools to repair and maintain industrial machinery.
• Followed tooling instructions and product specifications to determine and implement operational sequences.
• Installed, calibrated and tested new or repaired parts and equipment.
• Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
• Updated daily production logs and informed management of production incidents or non-conformance issues.
• Maintained equipment performance by lubricating and cleaning components.
• Read and interpreted schematics, diagrams and blueprints to follow specifications in maintaining industrial machinery.