Xavier Montero Rios
Leomister,Massachusetts
Summary
Dynamic manager with proven success at McDonald's, enhancing customer satisfaction and team performance through effective leadership and conflict resolution. Skilled in staff training and complex problem-solving, I streamlined workflows and maximized productivity, ensuring a safe and organized environment while maintaining budgetary controls.
Overview
4
4
years of professional experience
Work History
Manager,Crew Trainer, Embasador
Macdonals
Leominster, MA
08.2023 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Cashier
Walmart
Leominster, MA
07.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Crew Member
Macdonals
Fitchburg, MA
06.2022 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Crew Member
Wendy's
Leominster, MA
06.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Fitchburg High School
Fitchburg, MA01-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager,Crew Trainer, Embasador
Macdonals
08.2023 - 01.2025
Cashier
Walmart
07.2023 - 08.2023
Crew Member
Macdonals
06.2022 - 07.2023
Crew Member
Wendy's
06.2021 - 06.2022
High School Diploma -
Fitchburg High School