Xavier Murphy
Keller,TX
Summary
Dynamic professional with a proven track record at Synergy Elite Inc., excelling in customer retention and relationship management. Skilled in network troubleshooting and technical support, I effectively enhanced client engagement and team collaboration. Passionate about delivering exceptional service and driving results, I thrive in fast-paced environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Delivery Driver
Federal Express
Fort Worth, Texas
09.2021 - Current
- Delivered goods punctually while adhering to traffic regulations and speed limits.
- Provided exceptional customer service during package interactions and inquiries.
- Handled customer service complaints professionally, fostering trust and loyalty.
- Ensured secure transport by loading and unloading packages effectively.
- Followed safety protocols for operating, inspecting, and maintaining assigned vehicle.
Delivery Expert
Dominos
San Antonio, Texas
09.2019 - 08.2020
- Delivered pizzas promptly to designated areas while adhering to security protocols.
- Communicated effectively with customers to confirm order details and resolve concerns.
- Trained new delivery drivers on routes and company policies, improving onboarding process and operational readiness.
- Greeted customers professionally, enhancing in-store experience and fostering customer satisfaction.
- Handled incoming phone orders with attention to detail, ensuring accuracy in order taking. and conducted pizza preparation tasks.
- Performed cleaning and maintenance duties to uphold operational standards.
Junior Account Manager
Synergy Elite Inc.
San Antonio, Texas
05.2019 - 07.2019
- Increased customer retention by delivering on-site presentations and acquiring new clients.
- Enhanced targeted marketing and sales strategies through in-depth product knowledge.
- Facilitated training for new team members on account management processes.
- Managed interviews, training, and coaching sessions within a team environment.
- Coordinated with cross-functional teams to ensure timely project delivery and support.
- Participated in team meetings to review progress on assigned tasks.
AmeriCorps Member and Math Coordinator
City Year
San Antonio, Texas
07.2018 - 05.2019
- Increased student attendance, reduced behavior altercations, and enhanced academic performance through Whole School Whole Child support.
- Tutored and mentored (20 total) 9th grade 'Focus List' students from August to May through check-ins and check-outs, Quality Intervention Time, and in class support.
- Coordinated year-long math events, including Math Fiesta and Math Madness, to promote student engagement and enthusiasm for math.
- City Year is an education-focused organization founded in 1988 dedicated to helping students and schools succeed.
General Assistant for English Department
Our Lady of the Lake University
San Antonio, Texas
10.2016 - 05.2017
- Assisted over 100 faculty members with data organization in Microsoft Excel for efficient staff and student information management.
- Facilitated communication by addressing inquiries from students and staff via phone and in-person, ensuring clarity and timely responses.
- Welcomed visitors at the front desk to ensure a friendly atmosphere. and promptly addressed questions or requests to create a welcoming environment.
- Supported faculty with administrative tasks and academic services, contributing to smoother operations and better service delivery.
- Organized office files and maintained documentation to ensure systematic operations.
- Streamlined inter-departmental communication to promote timely project completion.
General Assistant for Payroll
Our Lady of the Lake University
San Antonio, Texas
08.2015 - 05.2016
- Calculated wages accurately, including overtime, salary increases, and bonuses.
- Compiled timesheets for accurate preparation of weekly payroll data for payroll coordinator.
- Gathered and verified records of hours worked and pay rates for payroll processing.
- Assisted in audits by providing essential payroll documentation and reports.
- Streamlined financial data into organized Excel documents for efficient tracking and reporting.
General Assistant for CISS Help Desk
Our Lady of the Lake University
San Antonio, Texas
01.2015 - 05.2015
- Assisted over 1,000 students with email and internet access, ensuring seamless communication and resource availability.
- Resolved over 500 IT issues, enhancing connectivity for students and faculty.
- Provided technical support for a range of questions on computer systems, software, and hardware, enhancing user satisfaction.
- Assisted in troubleshooting hardware and software problems for end users.
- Maintained and tracked work-order records, proactively following up on inquiries to enhance service response times.
- Supported network administration tasks to ensure consistent connectivity and stability.
Education
Bachelor of Business Administration - Management
Our Lady of The Lake University
San Antonio, TX05-2018
Skills
- Route optimization
- Order management
- Operational coordination
- Customer service
- Customer service and support
- Customer engagement
- Relationship management
- Customer service
Certification
- Child/Adult CPR
- Food Handlers
Programs
- Workday
- Microsoft Office Suite
- Aperture Education System
Leadership And Volunteer
- Omega Delta Phi Inc., Member/Service Chair Representative, 08/01/13, 05/01/18, San Antonio, TX, Managed all volunteer activities and events within the organization., Tracked and recorded all volunteer hours served throughout the whole semester., Set up volunteer events and service opportunities throughout the community for organization and university., Responsible for making sure every member reaches approximately 30 hours per semester through volunteer/service opportunities., Created service opportunities through SAM Ministries, Haven for Hope, San Antonio Food Bank, etc.
- SAM Ministries, Volunteer, 08/01/13, 05/01/18, San Antonio, TX, Volunteered weekly through various service opportunities such as child care, teen room and homework help., Child care included assisting parents with their child by doing various activities, games and crafts set up within the child care room., Teen room insisted of playing higher tier activities, games and educational learning with teens on Fridays., Homework help included helping students with their homework as well as tutoring after school., Assisted with helping and setting up big events such as Empty Bowls, Meals on Wheels and Home & Garden Show.
Timeline
Delivery Driver
Federal Express
09.2021 - Current
Delivery Expert
Dominos
09.2019 - 08.2020
Junior Account Manager
Synergy Elite Inc.
05.2019 - 07.2019
AmeriCorps Member and Math Coordinator
City Year
07.2018 - 05.2019
General Assistant for English Department
Our Lady of the Lake University
10.2016 - 05.2017
General Assistant for Payroll
Our Lady of the Lake University
08.2015 - 05.2016
General Assistant for CISS Help Desk
Our Lady of the Lake University
01.2015 - 05.2015
Bachelor of Business Administration - Management
Our Lady of The Lake University