Xavier Reynaert
New York City,NY
Summary
Results-driven Solutions Engineering Director with 15 years of software experience in a fast paced start-up environment. Expertise in analyzing complex business challenges, providing recommendations, and guiding clients through successful implementation. Proficient in fostering strong client relationships, driving revenue growth, and ensuring seamless collaboration between sales, engineering, and support teams. A proven Lean and Agile expert known for leveraging technical engineering background with modern methodologies to drive innovative solutions. Primed to share extensive experience and passion to make a lasting impact in a dynamic organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, Solutions Engineering
iObeya
01.2022 - Current
- Built multinational presales team from ground up
- Interviewed, hired, and onboarded team members across 3 continents, ensuring their continuous growth by providing dedicated mentoring, coaching, and constructive feedback
- Pioneered and refined pre-sales discovery, deep dive demos and product trials processes using MEDDPICC, improving conversion rates by XX% and enhancing customer experience and satisfaction
- Tutored team members to highlight power of iObeya with strong methodological foundation while decreasing discovery time time by 30%
- Played pivotal role between sales, marketing and product teams to develop efficient communication strategies and influence product roadmaps
- Retained Solutions Consultant responsibilities for strategic accounts
- Signed largest deal in iObeya history with legacy Fortune 50 automotive manufacturer, increasing revenue growth by XX%
- Enhanced team collaboration and networking through regular communication, goal setting, and performance evaluations
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues
Solutions Engineer
iObeya
09.2018 - 12.2021
- Performed proof of concept demonstrations, instructing potential clients through C-level on business value added from Digital Visual Management software
- Performed on-site and online product on-boarding training and implementation workshops to new customers
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback
- Provided fully documented answers to RFPs/RFIs and security assessment
- Developed and maintained long-term relationships with clients, fostering strong service bonds and keeping churn under 6% on average.
- Developed effective solutions through close collaboration with cross-functional teams
Software Engineer
Kap IT
09.2008 - 09.2018
- Developed client side and server side modules for iObeya Digital visual management software, using Javascript (Angular), Python, SVG, Java, HTML/CSS , SQL, Drupal, Wordpress and REST APIs
- Collaborated with UX/UI team to design websites meeting client's requirements
- Developed multiple FLEX apps, company wikis, blogs and websites.
- Enhanced user experience with intuitive interface design and responsive web applications
Education
Bachelor of Science - Computer Engineering
Paris XI University
Paris, FRSkills
- Software as a Service (SaaS) expert
- Skilled at key performance indicator (KPI) development, strategy, and measurement with targeted process improvement
- Effective at conversion rate optimization
- Team building, collaboration, and coaching in multi-cultural environments
- Lean & Agile methodologies expert
- Excellent written and verbal communication skills
- Expert at tailored product demonstration that incorporates customer engagement strategies and emphasizes business value added
- Resourceful at adapting to changing customer needs & market conditions through highly developed problem solving skills
- Passionate follower of tech innovations, such as Generative AI
Certification
- SAFe Agilist Certified
- Salesforce Trailblazer: Ranger Rank
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Director, Solutions Engineering
iObeya
01.2022 - Current
Solutions Engineer
iObeya
09.2018 - 12.2021
Software Engineer
Kap IT
09.2008 - 09.2018
Bachelor of Science - Computer Engineering
Paris XI University
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