Xavier Rivas
St. Cloud,Florida
Summary
Former multi-sport varsity athlete with a competitive drive and commitment to teamwork and communication in sports management. Proven track record of maintaining safety and customer satisfaction while building strong client relationships. Passionate about sports media and communication, eager to engage with players and enhance their experience, driving positive change within sports organizations.
Experienced in overseeing operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
4
4
years of professional experience
Work History
Operations Manager
Allied Universal Event Services
Seattle, WA
06.2026 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in hiring, onboarding, and training new hires to fulfill business requirements.
- Reported on key performance information from each event to senior management.
- Coordinated event staffing by scheduling supervisors and staff, then deploying to designated posts for professional sports and college athletics.
- Reported issues to higher management on time.
Valet Attendant
Towne Park, Ltd.
05.2022 - Current
- Greeted and assisted over 50 guests per shift, fostering positive guest experiences and maintaining high customer service standards.
- Greeted and assisted an average of 50+ guests per shift, ensuring high standards of customer service.
- Logged and secured up to 150 vehicle keys per day, maintaining accurate tracking and zero lost keys.
- Responded to guest inquiries and special requests, contributing to increased guest satisfaction and personalized service.
Clubhouse Staff
Detroit Tigers
Lakeland, FL
05.2025 - 09.2025
- Managed clubhouse operations, ensuring a clean and welcoming environment for players and staff.
- Coordinated event logistics to enhance guest experiences during home games.
- Trained new attendants on operational procedures and customer service standards.
- Maintained inventory levels of clubhouse supplies to ensure resource availability for daily needs.
- Cultivated strong relationships with members to foster loyalty and improve overall satisfaction.
Education
MBA - Sport Management
Florida Atlantic University
Florida05-2026
Bachelor's - Communication, Sports Studies
Florida Atlantic University
Florida08-2024
Skills
- Event Coordination
- Microsoft
- Process Improvement
- Microsoft Office
- Time management
- Leadership
- Team leadership
- Training and mentoring
- Logistics Management
- Guest relations
- Employee relations and conflict resolution
- Research
Websites, Portfolios, Profiles
LinkedIn - https://www.linkedin.com/in/xavier-rivas-45b08625b/
Timeline
Operations Manager
Allied Universal Event Services
06.2026 - Current
Clubhouse Staff
Detroit Tigers
05.2025 - 09.2025
Valet Attendant
Towne Park, Ltd.
05.2022 - Current
Bachelor's - Communication, Sports Studies
Florida Atlantic University
MBA - Sport Management
Florida Atlantic University