Xavier Romero
Austin,TX
Summary
Dedicated healthcare professional with more than five years of extensive experience in healthcare operations, business development, and public/community health relations. Adept in managing cross-functional teams and guiding delivery of highly complex patient care services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Health Access Partner
UT Health Austin
Austin, TX
02.2023 - Current
- Assist in patient scheduling for multiple specialty integrated practice units, surgeries and diagnostic imaging as a subject matter expert (SME). Perform referral processing coordination, insurance verification, appointment confirmations, cancellations, and reschedules.
- Provide conflict resolution utilizing established UT Health Austin de-escalation methods. Educate and explain referral processes and procedures to patients. Establish and maintain effective working relationships with Care Teams internally and externally.
Clinical Navigator
PAM Health
Austin, TX
11.2020 - 01.2023
- Spearheaded several complex city wide marketing projects with particular emphasis on community health outreach & facility specialization in Travis and surrounding counties. Developed and maintained 50+ accounts with Post Acute Medical stakeholders, physicians, case managers, executive directors, COO's, and CEO's.
- Optimized various physician, hospital, and community accounts by conducting healthcare research to identify cross-functional collaboration improvement through market analysis.
- Lead multi-clinic collaboration sessions to review patient cases and teach hands-on referral generating events while measuring the effectiveness through data management.
Community Liaison/Clinic Manager
Outcomes Therapy Services
Austin, TX
07.2019 - 10.2020
- Designed and implemented a comprehensive strategic marketing plan to help develop a census in over 50+ accounts in LTACs, in-patient rehabilitations, SNFs, ILFs, ALFs, and memory care facilities around the Austin, Houston and San Antonio territory.
- Enabled substantial growth in five new outpatient clinics through project management- partnering with the CEO and COO to supervise cross functional teams.
- Managed operations between clinicians and patients by assessing community reports and developing policies to ensure standards are met each quarter. Effectively sustaining existing and negotiating new contracts with physicians, vendors, and communities.
Hardline Support Management
Wal-Mart Supercenter
Pleasanton, TX
02.2016 - 07.2019
- Supervised the operations of the store including hiring and training staff members, maintaining inventory levels through vendor management, monitoring performance metrics, and addressing customer complaints.
- Conducted weekly staff meetings to discuss new initiatives, changes in store policies, quality assessment control, and other topics relevant to the employees’ work environment.
- Prepared budgets and developing long-term strategies for growth and profitability within the company.
Rehabilitation Technician
Warm Springs Rehabilitation Hospital
San Antonio, TX
09.2018 - 01.2019
- Provided non-interpretive therapeutic exercise, cognitive/perceptual remediation, and occupational skills under the supervision of the licensed physical/occupational therapy practitioner for individual and group patients in an outpatient and inpatient setting.
- Planned, implemented, and administered a Parkinson's outreach program three times a week to restore, and reinforce an individual's well being through activities and special equipment.
Education
Bachelor of Science - Kinesiology, Concentration in Exercise Science
Texas A&M University San-Antonio
San Antonio, TX05.2018
Associate of Science - Kinesiology
St. Philip's College
San Antonio, TX05.2016
Skills and Competencies
• Healthcare Operations
• Business Development
• Operations Administration
• Public and Community Health Relations
• Project Management
• Customer Relationship Management System
• Cross-Functional Collaboration
• Electronic Medical Record Specialist (Epic, AthenaNet, Allscripts)
• Microsoft Office Suite
• Account Management
Professional Memberships
- Member of the American College of Sports Medicine Association
- Member of the Southwestern Psychological Association
Certification
Healthcare Provider CPR/AED & First Aid Combo Certification
References
Available upon request.
Previous Experience
- Kinesiology Research Intern, Texas A&M University- San Antonio, 01/18-05/18
- Occupational Therapist Intern, Pleasanton Independent School, 08/17-01/18
- Occupational Therapist Intern, Baptist Medical Center, 12/16-05/17
Timeline
Senior Health Access Partner
UT Health Austin
02.2023 - Current
Clinical Navigator
PAM Health
11.2020 - 01.2023
Community Liaison/Clinic Manager
Outcomes Therapy Services
07.2019 - 10.2020
Rehabilitation Technician
Warm Springs Rehabilitation Hospital
09.2018 - 01.2019
Hardline Support Management
Wal-Mart Supercenter
02.2016 - 07.2019
Bachelor of Science - Kinesiology, Concentration in Exercise Science
Texas A&M University San-Antonio
Associate of Science - Kinesiology
St. Philip's College
Healthcare Provider CPR/AED & First Aid Combo Certification
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