Xavier Sanford
Atlanta,GA
Summary
Customer-focused Analyst with experience optimizing workflows, improving system performance, and delivering insights that drive stronger business outcomes. Known for increasing opportunity creation by 20 percent and partnering with cross-functional teams to streamline operations and support client goals. Detail-oriented, proactive, and committed to enhancing customer experience and long-term value.
Overview
3
3
years of professional experience
Work History
Analyst
Accenture
07.2025 - Current
- Generated and nurtured customer pipelines by understanding organizational needs, engaging key stakeholders, and guiding them toward solutions that supported long-term operational success.
- Analyzed client business processes and financial workflows to identify pain points and recommend tailored technology configurations that improved efficiency and visibility.
- Collaborated with solution consultants and client teams to translate business objectives into clear solution plans, driving smoother onboarding, faster adoption, and stronger alignment across departments.
- Managed CRM and engagement tools to monitor customer interactions, identify risk signals, and improve follow-up processes, strengthening pipeline health and progression through the customer journey.
- Delivered customized business assessments outlining current-state challenges, workflow gaps, and projected ROI, helping customers make confident, data-driven decisions.
- Partnered with cross-functional teams across sales, product, and implementation to ensure seamless handoffs, reduce delays, and enhance the overall customer experience from onboarding through ongoing support.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Business Development Analyst
Oracle NetSuite
10.2024 - 08.2025
- Contributed to CRM and workflow improvements by analyzing customer engagement patterns, identifying process gaps, and recommending enhancements that increased qualified lead flow and improved customer progression.
- Supported implementation planning and project coordination by documenting requirements, mapping current-state and future-state workflows, and ensuring tasks aligned with stakeholder and customer objectives.
- Built KPI dashboards and reporting tools to track activity trends, customer behaviors, and pipeline health, improving internal visibility and speeding up decision-making by 15 percent.
- Participated in system testing and user acceptance testing for CRM updates and automation projects, ensuring data accuracy and identifying issues before deployment to protect customer experience.
- Standardized internal processes and created documentation, workflow diagrams, and best-practice guidelines that improved tool adoption, reduced CRM inconsistencies by 30 percent, and enhanced cross-team efficiency.
- Led workflow configuration and automation efforts across two major CRM implementations over 18 months, leveraging Salesforce and HubSpot to reduce manual processing by 25 percent and streamline customer-facing operations.
Marketing & Analytics Contractor
Revive Appliance
01.2023 - 08.2024
- Conducted customer and campaign performance analyses, translating insights into actionable strategies that improved engagement and increased overall effectiveness by 18 percent.
- Built Excel dashboards to track key customer and product usage metrics, improving visibility into customer behavior and increasing targeting accuracy by 22 percent.
- Developed and tested customer-facing content using Canva and Photoshop, refining messaging and improving client engagement and click-through rates by 15 percent.
- Collaborated with cross-functional teams across marketing, success, and product to implement data-driven optimizations that strengthened customer ROI by 25 percent quarter over quarter.
- Created multi-channel customer communication strategies informed by segmented audience analysis, amplifying adoption, supporting revenue expansion, and strengthening customer lifecycle performance.
Education
Bachelor of Business Admin. - Marketing
KENNESAW STATE UNIVERSITY
Kennesaw, GA05.2024
Skills
- Business Process Improvement
- CRM Management
- Cross-Functional Collaboration
- Stakeholder Communication
- Client relationship building
- Customer relations
- Escalation handling
Timeline
Analyst
Accenture
07.2025 - Current
Business Development Analyst
Oracle NetSuite
10.2024 - 08.2025
Marketing & Analytics Contractor
Revive Appliance
01.2023 - 08.2024
Bachelor of Business Admin. - Marketing
KENNESAW STATE UNIVERSITY