X'avier Sharriff

Lead full P&L operations for a $2.5M high-volume Level 5 store overseeing eight departments and a workforce of 125+ employees. Responsible for financial results, operational execution, and leadership development.

• Directly manage department leaders and frontline management teams, ensuring accountability across all functional areas
• Drive revenue performance through data-driven merchandising, demand forecasting, and operational trend analysis
• Optimize labor models to align staffing with sales volume and peak demand cycles
• Monitor KPIs including sales growth, shrink, labor-to-sales ratio, and customer satisfaction metrics
• Strengthen internal leadership pipeline through coaching, performance development, and succession planning
• Maintain high service standards by implementing structured customer resolution and service excellence initiatives
• Align store performance with district goals through disciplined execution and metric tracking

Oversaw operational performance across eight locations with accountability for revenue growth, labor management, and execution consistency.

• Reduced district labor costs by 22% through demand-based staffing models and workflow redesign
• Increased customer demand by 15% through market analysis and OSAT performance monitoring
• Standardized operating procedures to improve execution consistency across units
• Led manager development initiatives to elevate performance and accountability
• Strengthened vendor partnerships and customer retention strategies to stabilize revenue
• Conducted regular performance reviews and succession planning across locations
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Directed full P&L management for high-volume restaurant operations, leading strategic turnaround and growth initiatives.

• Increased monthly revenue by 27% through merchandising and demand analysis
• Generated 55% sales growth following rebrand and targeted marketing strategy launch
• Built repeat-customer base contributing 74% of total monthly revenue
• Reduced food costs by 12% through tighter inventory controls and waste reduction
• Improved guest satisfaction scores from 89% to 95% within eight months
• Led company-wide customer service training achieving 85% program success rate
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