XAVIER SINCLAIR EZE
Auburn,USA
Summary
Results-driven Service Engineering Specialist II and Technical Support Professional with 8+ years of experience in automation systems, low-voltage testing, industrial controls, troubleshooting, customer support, and project coordination. Proven expertise supporting VFDs, PLC systems, field upgrades, and remote technical operations in fast-paced industrial environments. Recognized for strong problem-solving skills, customer relationship management, cross-functional collaboration, and the ability to lead complex projects while maintaining exceptional service standards. Experienced in training personnel, resolving escalated technical issues, and supporting mission-critical operations across manufacturing, engineering, and military environments.
Experienced with advanced engineering techniques and system optimization. Utilizes critical thinking and innovative solutions to address complex technical challenges. Track record of ensuring project efficiency through technical proficiency and collaborative teamwork.
Knowledgeable, with strong foundation in engineering principles and technical troubleshooting. Successfully implemented process improvements and contributed to key project milestones. Demonstrated expertise in problem-solving and effective communication within cross-functional teams.
Overview
16
16
years of professional experience
Work History
Service Engineering Specialist II
WEG Electric Corporation
Duluth, GA
06.2016 - Current
- Delivered advanced remote technical support for WEG OEM power distribution systems, drives, soft starters, PLC systems, and industrial automation equipment.
- Diagnosed and resolved complex electrical automation and communication issues for customers and field technicians nationwide.
- Oversaw multiple field upgrade and retrofit projects, focusing on controls implementation, PLC upgrades, and drive modernization initiatives.
- Facilitated collaboration between contractors, operations teams, technical services, and management to ensure successful project execution.
- Facilitated technical training and operational guidance for personnel on control systems and automation equipment.
- Processed warranty claims and provided assistance with controls in sales and application engineering initiatives. Supported sales teams by managing warranty claims effectively. Assisted engineering initiatives to enhance application support.
- Managed high-pressure customer interactions by maintaining professionalism and effectively resolving escalated concerns.
- Analyzed and resolved issues related to communication protocols and control system integrations in diverse industrial environments.
- Implemented safety measures and operational best practices to enhance inclusivity and workplace efficiency.
- Achieved timely project completions by optimizing team workflows and communication. Delivered successful project outcomes through effective team leadership and collaboration. Realized project objectives by streamlining processes and enhancing team performance.
- Achieved consistent product quality by leading comprehensive inspection initiatives. Improved defect detection rates through targeted quality assessments. Facilitated successful audits by maintaining rigorous quality control protocols.
- Achieved accurate fault detection through proficient application of low voltage testing techniques. Enhanced electrical reliability by implementing effective low voltage testing strategies. Optimized troubleshooting workflows, resulting in faster identification of electrical faults.
- Provided technical support and solutions to optimize service operations and customer satisfaction.
- Resolved technical challenges in low voltage systems and automation controls, enhancing system reliability. Achieved high customer satisfaction through effective remote support and technical assistance. Delivered comprehensive project management, ensuring successful communication and reporting across all phases.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Created detailed reports on engineering activities and findings.
Religious Program Specialist
U.S. Navy
Marietta, GA
12.2011 - 12.2021
- Collaborated with Navy chaplains to create and organize support programs tailored for Navy, Marine Corps, and Coast Guard service members and their families.
- Coordinated comprehensive counseling and awareness programs focused on suicide prevention, marriage support, and sexual assault education.
- Facilitated training sessions for volunteers on logistics operations and instructional procedures.
- Engaged in community outreach initiatives, focusing on organizing food drives and providing essential support services to local residents.
- Managed sensitive information with discretion and professionalism in challenging, high-stress scenarios.
- Facilitated military operations while adhering to stringent security clearance protocols to ensure mission integrity.
- Elevated team performance through effective leadership and collaboration efforts. Reduced impact of crises by implementing swift intervention strategies. Increased team productivity and morale through expert counseling support. Enhanced coordination efficiency, resulting in streamlined operations. Achieved seamless program management, maintaining alignment with strategic objectives. Delivered insightful reports that informed critical decision-making processes. Improved communication flow, minimizing misunderstandings and enhancing teamwork.
- Developed and implemented religious programs to support service members' spiritual needs.
- Coordinated community outreach initiatives to foster engagement among diverse faith groups.
- Managed administrative tasks, ensuring compliance with Navy policies and regulations for religious activities.
- Facilitated weekly worship services, enhancing participation through innovative programming.
- Collaborated with leadership to align religious services with organizational goals and mission objectives.
Field Inspection Technician
Mitec
Duluth, GA
05.2015 - 06.2016
- Analyzed fire life safety systems in commercial properties and facilities to identify potential hazards and recommend improvements.
- Performed comprehensive evaluations of smoke detectors, heat detectors, duct detectors, and notification appliances, verifying adherence to regulatory requirements and functionality.
- Applied multimeters, sensitivity testing equipment, sound level meters, and battery analyzers during inspections to assess and verify equipment performance.
- Coordinated comprehensive system testing alongside monitoring companies to ensure compliance and documented findings within required deadlines.
- Cultivated robust customer relationships and upheld professional standards during onsite inspections.
- Achieved compliance with safety standards through thorough inspections and testing of fire life safety systems. Improved diagnostic accuracy and compliance measures, resulting in enhanced safety outcomes. Elevated customer service experience by addressing client needs effectively and efficiently.
- Conducted detailed inspections of components to ensure compliance with quality standards.
- Utilized precision measurement tools to assess product integrity and detect defects.
- Trained junior technicians on best practices for inspection techniques and safety procedures.
- Developed comprehensive reports on inspection findings to support management decision-making.
Lead Testing Technician
SyncroFlo & SPP Pumps
Norcross, GA
05.2013 - 05.2015
- Performed comprehensive assessments of industrial pumping systems powered by 208v and 480v electrical systems.
- Performed detailed pressure flow efficiency analysis and certified flow testing to validate system performance and reliability.
- Configured VFDs and PLC systems, ensuring seamless operational functionality and reliability.
- Facilitated customer training sessions on system operations and testing procedures.
- Managed logistics and communication for onsite and remote witness testing events, enhancing participant engagement and data collection.
- Supported electrical testing processes for equipment validation. Assisted in programming PLC systems to enhance automation efficiency. Maintained industrial pumps to ensure optimal performance.
- Operated and calibrated testing equipment to ensure compliance with industry standards.
- Conducted performance tests on pump systems, identifying operational inefficiencies for improvement.
Claims Specialist II / Collections
HealthPort
Alpharetta, GA
02.2012 - 05.2013
- Managed meticulous processing of insurance legal and medical payments, maintaining precise account records.
- Addressed billing discrepancies and facilitated payment settlements to enhance financial accuracy.
- Coordinated communication strategies to enhance customer engagement regarding account inquiries and collections.
- Maintained meticulous records while reconciling account debits and credits to support financial integrity.
- Achieved high customer satisfaction levels by resolving inquiries promptly and effectively. Delivered accurate account reconciliations, contributing to improved financial reporting. Enhanced communication protocols, resulting in increased operational efficiency. Streamlined data management processes, improving accessibility and accuracy of information.
- Reviewed and processed insurance claims for accuracy and compliance with regulations.
- Collaborated with healthcare providers to obtain necessary documentation for claim resolution.
Quality Safety Technician
Firestone Building Products
Tuscumbia, AL
01.2010 - 02.2012
- Facilitated product quality assurance and enforced workplace safety protocols to enhance operational efficiency.
- Executed comprehensive product testing to evaluate tearing strength, thickness, ash content, stretching resistance, and color standards.
- Documented and refined standard operating procedures, ensuring compliance and consistency in machinery and production workflows.
- Conducted comprehensive training sessions for new hires and represented 5S principles to improve operational efficiency.
- Investigated and recorded incidents involving equipment malfunctions and workplace injuries to identify trends and improve operational safety.
- Oversaw quality assurance initiatives across manufacturing operations. Led the development of standard operating procedures for equipment testing to enhance efficiency. Facilitated team training sessions focused on safety compliance.
- Conducted regular safety inspections to identify hazards and ensure compliance with regulations.
- Developed and implemented safety training programs for employees to enhance workplace awareness.
Education
No Degree - General Studies
University of North Alabama
High School Diploma -
Stephenson High School
Stone MountainSkills
- Technical support for automation
- VFD operation expertise
- Troubleshooting PLC systems
- Technical support expertise
- Testing for low voltage systems
- Project management
- Diagnostics in electrical systems
- Customer service optimization
- Warranty management
- Industrial equipment diagnostics
- Field operations coordination
- Technical training delivery
- Knowledge of communication protocols
- Effective team collaboration
- Data management and reporting
- Conflict resolution expertise
- Safety regulations awareness
- Creative problem-solving
- Project execution management
- Complex problem resolution
- Electrical system analysis
- Environmental regulations knowledge
- Technical issue resolution
- Advanced control systems knowledge
- Continuous process refinement
- Technical reporting
- Time management
- Team collaboration
- Network configuration
- Analytical problem solving
- Hardware troubleshooting
- Quality control testing
- Quality assurance
- Systematic issue identification
- Advanced technical support
- Advanced problem solving
- Electrical systems
- Innovative thinking
Timeline
Service Engineering Specialist II
WEG Electric Corporation
06.2016 - Current
Field Inspection Technician
Mitec
05.2015 - 06.2016
Lead Testing Technician
SyncroFlo & SPP Pumps
05.2013 - 05.2015
Claims Specialist II / Collections
HealthPort
02.2012 - 05.2013
Religious Program Specialist
U.S. Navy
12.2011 - 12.2021
Quality Safety Technician
Firestone Building Products
01.2010 - 02.2012
No Degree - General Studies
University of North Alabama
High School Diploma -
Stephenson High School