Xavier Stevens
Houston,TX
Summary
Reliable and detail-oriented professional with over 8 years of experience in remote data entry, loan documentation, and administrative support. Skilled in managing confidential records, ensuring data integrity, and delivering high-volume results under deadlines. Proficient in Encompass, Microsoft Office Suite, Google Docs, and Canva. Recognized for accuracy, time management, and a commitment to quality in both team-based and independent roles.
Overview
13
13
years of professional experience
Work History
Bonding Agent
Godfathers Bail Bonds
Houston, TX
08.2025 - 02.2026
- Evaluated client financial backgrounds to determine bond eligibility and risk assessment.
- Facilitated communication between clients, law enforcement, and court officials to streamline bonding processes.
- Developed and implemented strategies to improve client onboarding experience and reduce processing time.
- Mentored junior staff on legal compliance and best practices in the bail bond industry.
- Analyzed case details to ensure accuracy in bond agreements, minimizing errors and disputes.
- Developed customized solutions for unique client needs, demonstrating adaptability and problem-solving skills.
- Maintained strong relationships with clients, fostering trust and loyalty to ensure repeat business.
- Enhanced client satisfaction by providing prompt and accurate information on bond processes and requirements.
Front Desk Associate
Planet Fitness
Dickinson, TX
06.2025 - 08.2025
- Greeted customers, provided customer service, and answered inquiries in a professional manner.
- Strengthened customer relationships through personalized service.
- Ensured accuracy of guest accounts and billing information.
- Developed and implemented customer service policies and procedures.
- Verified guest identification and credit cards.
- Assisted customers with check-in and check-out procedures.
- Maintained a clean and organized work area.
Hydroblast Technician
USA Debusk
06.2023 - 07.2024
- Executed high-pressure hydroblasting operations, achieving an increase in cleaning efficiency for various industrial clients.
- Optimized water usage during hydroblasting tasks, reducing waste by and supporting the company's sustainability initiatives.
- Conducted thorough safety inspections and maintained compliance with OSHA regulations, resulting in decrease in workplace incidents.
- Implemented a detailed maintenance schedule for hydroblasting equipment, improving operational reliability and decreasing downtime.
Sales Associate
Home Depot
Pearland, TX
01.2023 - 06.2023
- Shared product knowledge with customers, explaining the features, values, and benefits of each product.
- Drove sales by engaging customers with relevant product suggestions and sharing product knowledge.
- Recommended new products to customers, resulting in significant add-on business.
- Worked with fellow associates to ensure asset protection standards were met on a consistent basis.
- Described store merchandise and explained related details regarding use, operation, and care to customers.
- Recommended new products to customers, resulting in a significant amount of add-on business.
Trust Associate
BNY Mellon
Houston, TX
05.2022 - 01.2023
- Managed and reported on sales activities to senior management.
- Maintained a robust sales pipeline within assigned accounts; accounts were adequately tracked.
- Worked with other employees and departments to ensure member requests were processed for investments, mortgages, business loans, and insurance.
- Maintained client financial records and updated trust account data.
- Prepared compliance and audit reports with attention to confidentiality.
- Collaborated across departments to support case management systems.
Mortgage Closer
Keller Mortgage
07.2021 - 05.2022
- Reviewed and analyzed loan applications to ensure compliance with state and federal regulations.
- Managed and tracked all documents and closing process to ensure a timely closing.
- Monitored and tracked loan process to ensure timely and accurate closing of loans.
- Researched and resolved any discrepancies in loan files prior to closing.
- Verified and confirmed all mortgage loan documents for accuracy and completeness.
- Ensured all loan documents were executed accurately and in compliance with applicable laws.
- Resolved any issues that arose throughout the loan process in a timely and professional manner.
- Verified borrower documentation for compliance prior to funding.
- Managed digital loan files, reviewed Loan Estimates and Closing Disclosures.
- Partnered with title companies to finalize closings and resolve discrepancies.
- Audited multi-platform data for accuracy and regulatory compliance.
Mortgage Closer
American Bancshares Mortgage
TX
09.2018 - 06.2021
- Managed and tracked all documents and closing process to ensure a timely closing.
- Reviewed and analyzed loan applications to ensure compliance with state and federal regulations.
- Provided excellent customer service throughout the loan process.
- Researched and resolved any discrepancies in loan files prior to closing.
- Verified and confirmed all mortgage loan documents for accuracy and completeness.
- Developed and implemented a highly effective system for tracking and managing mortgage loans.
- Resolved any issues that arose throughout the loan process in a timely and professional manner.
- Ensured all loan documents were executed accurately and in compliance with applicable laws.
- Processed complete closing packages across FHA, VA, and Conventional loans.
- Balanced disclosures with title teams and ensured document accuracy.
- Uploaded and verified title, insurance, and escrow documentation.
- Maintained compliance with lending laws and internal protocols.
Administrative Support
City of Bellaire, Dynamic Fitness
Houston, Texas
01.2018 - 12.2018
- Assisted in planning and executing team-building activities to foster a positive work culture.
- Generated and tracked purchase orders, invoices and other documents.
- Assisted in the preparation of reports, presentations and other documents.
- Developed and maintained effective relationships with vendors and suppliers.
- Maintained and updated contact lists for key personnel and stakeholders.
- Responsible for providing administrative support to upper management.
Bartender/Server
Olive Garden, Tea'ze Lounge
Pearland, TX
01.2013 - 12.2018
- Performed closing duties, including restocking and cleaning.
- Ensured compliance with health and safety regulations in accordance with state and local laws.
- Performed opening and closing duties such as setting up the bar and cleaning.
- Maintained accurate inventory of supplies and liquor.
- Assisted in the development of marketing and promotional materials.
- Multi-tasked efficiently in a high-pressure environment.
- Worked closely with the management team to ensure customer satisfaction.
- Balanced cash register and receipts at the end of each shift.
- Managed all customer orders accurately and efficiently.
- Provided excellent customer service to ensure repeat business.
- Roles included POS handling, client interaction, scheduling, and clerical tasks.
Education
Process Technology
McNeese State University
Lake Charles, LAHigh School Diploma - undefined
Acadiana High School
Scott, LA05-2010
Skills
- High-Volume Data Entry
- Quality Control
- Loan Processing
- Document Review
- Digital File Management
- CRM Systems
- Encompass
- Microsoft Office
- Google Workspace
- Typing Speed
- Remote Communication
- Email Support
Timeline
Bonding Agent
Godfathers Bail Bonds
08.2025 - 02.2026
Front Desk Associate
Planet Fitness
06.2025 - 08.2025
Hydroblast Technician
USA Debusk
06.2023 - 07.2024
Sales Associate
Home Depot
01.2023 - 06.2023
Trust Associate
BNY Mellon
05.2022 - 01.2023
Mortgage Closer
Keller Mortgage
07.2021 - 05.2022
Mortgage Closer
American Bancshares Mortgage
09.2018 - 06.2021
Administrative Support
City of Bellaire, Dynamic Fitness
01.2018 - 12.2018
Bartender/Server
Olive Garden, Tea'ze Lounge
01.2013 - 12.2018
High School Diploma - undefined
Acadiana High School
Process Technology
McNeese State University