Shakera Hylton
Pompano Beach,FL
Summary
Detail-oriented Patient Financial Data Specialist with over 4 years of experience in high-volume healthcare environments. Demonstrated expertise in insurance verification, patient account management, and electronic health record (EHR) systems, including Athena and STAR. Proven ability to manage 75+ daily patient interactions and resolve up to 60 cases efficiently while maintaining strict HIPAA compliance. Skilled in data accuracy, revenue cycle support, and remote workflow productivity, with a strong focus on minimizing billing errors and optimizing patient financial outcomes.
Overview
13
13
years of professional experience
Work History
Patient Financial Data Specialist
Baptist Health South Florida
Boca Raton, USA
08.2021 - Current
- Process 100+ patient data updates daily across electronic health record systems
- Manage an average of 75+ inbound/outbound patient interactions per day in a high-volume environment
- Resolve up to 60 patient financial cases daily, ensuring timely and accurate account updates
- Perform detailed data entry of patient demographics, insurance policies, referrals, and financial account updates
- Audit and update patient financial accounts to ensure billing accuracy and reduce claim denials
- Verify insurance eligibility and benefits through payer portals and resolve discrepancies independently
- Maintain accurate scheduling documentation while ensuring full HIPAA compliance
- Collaborate with providers, billing teams, and referral coordinators to support revenue cycle accuracy
- Maintain productivity and quality metrics in a remote work environment
Front Desk Supervisor/Manager on Duty
Home2 Suites by Hilton
Pompano Beach, USA
10.2019 - 11.2021
- Supervised front desk operations, ensuring efficient check-in/check-out processes
- Maintained high customer satisfaction scores through quality control and service standards
- Managed online and phone reservations with a focus on accuracy and guest experience
- Verified payment methods and processed secure financial transactions
- Maintained accurate booking and payment records
- Created weekly staff schedules and managed PTO requests
Gatehouse Attendant / Rover Overnight
Allied Universal
Weston, USA
01.2017 - 02.2019
- Monitored property access and enforced security protocols for residents and guests
- Conducted routine patrols and responded to emergency situations
- Maintained incident reports and ensured compliance with safety procedures
After School Counselor
Renaissance Charter School
Coral Springs, USA
01.2015 - 12.2017
- Planned and led educational and recreational activities for students
- Supervised student behavior and maintained incident documentation
- Ensured safety compliance and provided behavioral support
Customer Service Representative
Teleperformance
North Lauderdale, USA
03.2013 - 11.2016
- Managed 75+ daily inbound and outbound customer calls in a fast-paced call center environment
- Entered customer data, processed payments, and updated account records with high accuracy
- Documented interactions while meeting daily performance and productivity metrics
- De-escalated customer concerns and resolved billing inquiries professionally
Education
Associate of Arts Degree -
Palm Beach State College
Boca Raton, FLSchool Diploma -
Coral Springs High School
Coral Springs, FLSkills
- HIPAA Compliance
- Patient Confidentiality
- Insurance Verification
- Eligibility Review
- Electronic Medical Records (EMR/EHR)
- Patient Financial Services
- Account Management
- Claims Processing
- Billing Support
- High-Volume Data Entry
- Record Accuracy
- Referral Coordination
- Appointment Scheduling
- Revenue Cycle Support
- Denial Prevention
- Healthcare Documentation
- Audit Review
- Remote Work Environment
- Productivity Management
- Time Management
- Task Prioritization
- Multitasking
- High-Volume Call Center Settings
- Customer service
- Data management
- Problem resolution
- Detail orientation
- Team collaboration
- Time management
- Identifying errors
- Excel formulas
- Error detection
- Data verification
- Communication
- Analytical skills
- Problem-solving aptitude
Timeline
Patient Financial Data Specialist
Baptist Health South Florida
08.2021 - Current
Front Desk Supervisor/Manager on Duty
Home2 Suites by Hilton
10.2019 - 11.2021
Gatehouse Attendant / Rover Overnight
Allied Universal
01.2017 - 02.2019
After School Counselor
Renaissance Charter School
01.2015 - 12.2017
Customer Service Representative
Teleperformance
03.2013 - 11.2016
Associate of Arts Degree -
Palm Beach State College
School Diploma -
Coral Springs High School