Melissa Champagne Vera
New Haven
Summary
Administrative specialist with proven success in improving patient financial access and streamlining scheduling processes. Expertise in utilizing technology and fostering collaboration to maintain accurate patient information and ensure compliance. Achievements include enhanced service delivery and increased patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Financial Access Specialist
Yale New Haven Hospital
New Haven
04.2024 - Current
- Facilitated patient financial access functions and supported complex scheduling across multiple outpatient service areas to enhance patient flow.
- Obtained and updated patient demographic and financial information across multiple computer systems for timely visit processing.
- Coordinated patient appointments and managed demographics, ensuring accurate insurance reimbursement.
- Collaborated with physicians and nursing professionals to manage complex procedure sequencing and appointment scheduling.
- Made informed decisions on ordered exams, ensuring compliance with medical necessity standards to minimize claim denials.
- Utilized effective communication and technology to ensure accurate patient identification and adherence to safety procedures.
- Communicated directly with patients and physician offices to confirm requirements prior to appointments or procedures.
Housing Specialist
ECC New Haven Housing Authority
New Haven
11.2018 - 04.2024
- Supported participants in navigating housing program under HCV National Administration, enhancing their access to housing resources.
- Determined annual and adjusted income accurately for program eligibility.
- Entered participant information into database with precision, ensuring data integrity for program operations.
- Managed file processing within established time frames, contributing to compliance with ECC/HCV policy.
- Reviewed and documented third-party information sources, including EIV criminal backgrounds.
- Complied with federal privacy regulations for all shared information.
- Implemented security measures for files containing personally identifiable information in accordance with ECC policy.
- Maintained and compiled business records and transactions meticulously.
Education
Bachelors in BA - Entrepreneurship
Post University
CTHigh School diploma -
Wilbur Cross High School
New Haven, CTSkills
- claims processing
- Patient documentation
- healthcare compliance
- HIPAA compliance
- Salesforce administration
- Customer relationship management
- Microsoft Office
- Data entry solutions
- Scheduling management
- Quality assurance teamwork
- Project management
- Team collaboration
- Detail-oriented
- Customer service etiquette
- Adaptable problem solver
- Adaptable problem solver
Certification
- Housing Choice Voucher Specialist, New Haven, CT
- Certified Nurse Assistant, West Haven, CT
References
Furnished upon request
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Financial Access Specialist
Yale New Haven Hospital
04.2024 - Current
Housing Specialist
ECC New Haven Housing Authority
11.2018 - 04.2024
Bachelors in BA - Entrepreneurship
Post University
High School diploma -
Wilbur Cross High School