Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Sasha Ayala

West Palm Beach,FL

Summary

Dynamic Patient Financial Access Specialist with extensive experience at Yale New Haven Health System. Expert in insurance verification and patient scheduling, delivering exceptional customer service. Bilingual in English and Spanish, I excel in fostering effective communication and managing referrals, ensuring a seamless patient experience while supporting healthcare teams.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Financial Access Specialist

Yale New Haven Health System
New Haven, CT
06.2024 - 06.2025
  • Facilitates communication between patients, physicians, and nurses on scheduling appointments.
  • Managed verification process for medical insurance and referrals
  • Also managed phone, email, and epic message communications

Patient Financial Facilitator

Yale New Haven Health System
New Haven, CT
12.2022 - 06.2024
  • Facilitated communications via calls, emails, and Epic messages to ensure timely responses.
  • Managed patient check-in and check-out operations in conjunction with scheduling
  • Healthcare coverage and referrals

Clinical Technician

Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
12.2021 - 12.2022
  • Supported patients with care along with my daily tasks, providing emotional assistance to patients and families to establish a supportive environment.

Education

CNA Certification -

Board of Education
New Haven, CT
03-2013

High School Diploma -

West Haven High School
West Haven, CT
06-2007

Skills

  • Bilingual: English and Spanish
  • Epic charting
  • Insurance verification
  • Patient scheduling
  • Referral management
  • Customer service
  • CNA certified
  • CPS certified
  • Management skills

Certification

  • CNA licensed

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Patient Financial Access Specialist

Yale New Haven Health System
06.2024 - 06.2025

Patient Financial Facilitator

Yale New Haven Health System
12.2022 - 06.2024

Clinical Technician

Yale New Haven Hospital Saint Raphael Campus
12.2021 - 12.2022

CNA Certification -

Board of Education

High School Diploma -

West Haven High School

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