Xavier Wall
Lexington,NC
Summary
Detailed customer service oriented leader bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills, and strong organizational skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Ability to handle multiple projects simultaneously with a high degree of accuracy and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Associate
Lowe's Home Improvement
05.2023 - Current
- Provided exceptional customer service by greeting customers, answering phones and assisting with sales floor operations.
- Maintained knowledge of store policies and procedures to ensure compliance with company standards.
- Assisted in the maintenance of a clean and safe work environment through adherence to safety practices and procedures.
- Performed other duties as assigned or required such as stocking shelves, loading trucks, etc., within job scope.
- Followed all safety rules and regulations regarding lifting requirements, proper posture while working on ladders, etc..
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly. Built customer loyalty and retention by delivering excellent shopping experiences.
Package Handler
FedEx
09.2023 - 06.2024
- Loading and unloading packages onto and off of vehicles
- Using computers to track packages
- Monitoring packages while they are being transported
- Making sure that packages are properly labelled
- Checking that packages arrive safely at their destination
- Providing customer service
- Handling packages when they are damaged or lost
- Working with hazardous materials
- Sorting packaging and routing them correctly
- Scanning packages to make sure they are tracked correctly
- Ensuring to handle packages safely at all times
- Working with management to resolve any safety-related issues
Driver's Helper
UPS
11.2020 - 01.2021
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Displayed very good communication and customer service skills.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Lifted and carried packages weighing up to 50 or more pounds.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Scanned and tracked packages for delivery accuracy and security.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
Sonic Crew Member
Sonic Drive-In
06.2018 - 04.2019
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Bojangles Crew Member
Bojangles'
09.2017 - 02.2018
- Worked front counter, drive-thru and other areas.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Science - Liberal Studies
North Carolina A & T State University
Greensboro, NC05.2026
High school diploma - Diploma
Lexington Senior High School
Lexington, NC06.2021
Skills
- Merchandise Display
- Product Knowledge Expertise
- Positive and engaging demeanor with diverse customers
- Cash Handling Accuracy and POS operation accuracy
- Reliability and punctuality
- Sales proficiency and promotion
- Teamwork and Collaboration
- Customer Service and attention to detail
- Stocking and Receiving and unloading of trucks
- Professional Appearance
- Upselling strategies and proactivity
- Adaptable and Flexible
- Safety and Cleanliness Standards
Certification
Driver's License
Timeline
Package Handler
FedEx
09.2023 - 06.2024
Retail Associate
Lowe's Home Improvement
05.2023 - Current
Driver's Helper
UPS
11.2020 - 01.2021
Sonic Crew Member
Sonic Drive-In
06.2018 - 04.2019
Bojangles Crew Member
Bojangles'
09.2017 - 02.2018
Bachelor of Science - Liberal Studies
North Carolina A & T State University
High school diploma - Diploma
Lexington Senior High School
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