Xavier Williams
Westland ,MI
Summary
Determined professional eager to contribute to team success through hard work, attention to detail, and excellent organization skills. Punctual, focused, and motivated to learn, grow, and excel with the company.
Overview
3
3
years of professional experience
Work History
Claims Specialist
Motus Recruiting And Staffing (Remote)
06.2022 - 05.2023
- Maintained confidentiality of patient finances, records , and health statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records. Modified, updated and processed existing policies.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
Customer Service Representative(Remote)
LEGO
08.2020 - 11.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Placed orders for customers, taking payment following company’s procedures.
Education
Diploma -
Henry Ford Highschool
Detroit, MI05.2018
Skills
- Problem-solving
- Time management
- Inbound and Outbound Calling
- CRM
- Documentation Review
Timeline
Claims Specialist
Motus Recruiting And Staffing (Remote)
06.2022 - 05.2023
Customer Service Representative(Remote)
LEGO
08.2020 - 11.2021
Diploma -
Henry Ford Highschool
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