Xaya Estronza
Wesley Chapel,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Subsitute Teacher
Kelly Educational Staffing
Wesley Chapel, FL
01.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
Host
Fowlers Fresh Foods
Orlando, FL
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Houseperson
Disney College Program
06.2024 - 01.2025
- Maintained high standards of cleanliness and organization in guest rooms and public areas
- Ensured timely room preparation and met guest expectations for comfort and cleanliness
- Responded to guest requests and provided exceptional customer service
- Collaborated with other team members to uphold Disney's reputation for excellence in hospitality
- Managed inventory and reported supply needs to supervisors
Substitute Teacher, K-12
Orange County Public School District
Orlando, FL
01.2024 - 06.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
Dog Attendant and Receptionist
Barknona Dog Hotel
12251 Andric Ln, Orlando, FL 32827
02.2022 - 01.2024
- Supervised and ensured the safety of dogs in daycare, maintaining a clean and engaging environment
- Oversaw boarding dogs during playtime, including feeding and administering medication as needed
- Sanitized dog suites and other facility areas
- Managed front desk tasks, including check-ins and scheduling for daycare and boarding services
- Handled phone inquiries and provided customer service during check-outs
- Verified dog vaccination records with veterinary clinics
Server
BurgerFI
765 W Osceola Pkwy, Kissimmee, FL 34741
08.2020 - 01.2022
- Maintained pristine cleanliness in dining areas, restrooms, and the front service station to uphold a welcoming and sophisticated atmosphere
- Ensured consistent and efficient replenishment of dining and service areas to meet peak service demands
- Managed online and takeaway orders, maintaining a high standard of service and timeliness
- Delivered food to guests promptly, ensuring correct orders and an exceptional dining experience
- Assisted with taking customer orders, showcasing excellent communication skills and attentive service
- Provided backup cashier support, demonstrating adaptability and comprehensive knowledge of front-of-house operations
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Volunteer
PetSmart
08.2019 - 02.2020
- Cleaned and cared for dogs and puppies
- Walked older dogs and ensured their well-being
- Assisted customers with questions about the adoption process
- Processed payments for adoption fees
Education
Bachelor's Degree In Animal Science -
University of South Florida
Tampa, FL05.2025
Associate of Arts (A.A.) -
Valencia College
Orlando, FL01.2023
High School Diploma -
Lake Nona High School
Orlando, FL01.2023
Skills
- Proficient in customer service
- Effective teamwork and collaboration
- Detail-oriented and committed to task completion
- Teamwork
- Customer Service
- Housekeeping
Accomplishments
Member of UCF Western Equestrian Club and have had over 3 years of experience dealing with horses as well as riding horses.
Skills
- Professional Appearance
- Equestrian
Additional Information
College Clubs:
Equestrian Team: Learned to ride and take care of horses
Step UCF: Helped Trained Service puppies to be
Timeline
Subsitute Teacher
Kelly Educational Staffing
01.2025 - Current
Houseperson
Disney College Program
06.2024 - 01.2025
Host
Fowlers Fresh Foods
01.2024 - Current
Substitute Teacher, K-12
Orange County Public School District
01.2024 - 06.2024
Dog Attendant and Receptionist
Barknona Dog Hotel
02.2022 - 01.2024
Server
BurgerFI
08.2020 - 01.2022
Volunteer
PetSmart
08.2019 - 02.2020
Associate of Arts (A.A.) -
Valencia College
High School Diploma -
Lake Nona High School
Bachelor's Degree In Animal Science -
University of South Florida