Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Xenia Caballero

Xenia Caballero

East Hartford,CT

Summary

Driven by a results-focused approach, excelled at Hartford Hospital by leading a team of clinical personnel, significantly enhancing patient outcomes through evidence-based interventions and comprehensive care coordination. Expert in clinical training and able to foster multidisciplinary collaboration have been pivotal in improving practice standards and patient satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Clinical Supervisor

Hartford Hospital
10.2010 - Current
  • Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
  • Served as liaison between clinical staff and administration to address concerns and optimize workflows.
  • Lead and directed team of 14 Medical Assistant personnel and support staff.
  • Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
  • Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
  • Mentored junior staff members in clinical best practices, contributing to culture of continuous learning and professional growth.
  • Implemented performance improvement initiatives focused on enhancing client experience and service quality.
  • Utilized various outcome measures in order to evaluate effectiveness of interventions and adjust treatment plans as necessary.
  • Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
  • Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
  • Developed comprehensive clinical training program for new hires to ensure consistent quality of care.
  • Developed improvement plans to solve problems and improve lagging areas.
  • Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
  • Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
  • Developed and adjusted work schedules for Medical Assistant staff.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Medical Assistant

Hartford Hospital
02.2004 - 10.2010
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
  • Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Bachelor of Science - Healthcare Management

Central Connecticut State University, New Britain, CT
06.2026

Associate of Science - Management

Capital Community College, Hartford, CT
06.2022

High School Diploma -

Nuestra Senora De Guadalupe , Peru
12.1990

Skills

  • Clinical Training
  • Team Supervision
  • Staff Scheduling
  • Clinical assessment
  • Staff Development
  • Process Improvements
  • Recruitment Multidisciplinary team collaboration
  • HIPAA Guidelines
  • Employee Recruitment and Hiring
  • Basic Life Support for Health Care Providers (BLS)
  • CPR/AED
  • Schedule Management
  • Quality Control
  • Employee Work Scheduling
  • Patient Advocacy

Accomplishments

  • Earned the Award of "Employee of the year 2022" in Hartford Hospital.

Certification

BLS

Languages

Spanish
Full Professional

Timeline

Clinical Supervisor - Hartford Hospital
10.2010 - Current
Medical Assistant - Hartford Hospital
02.2004 - 10.2010
Central Connecticut State University - Bachelor of Science, Healthcare Management
Capital Community College - Associate of Science, Management
Nuestra Senora De Guadalupe - High School Diploma,

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Xenia Caballero