Xenia Lebron
Fajardo,Puerto Rico
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service Agent industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Fajardo Inn
09.2012 - 03.2013
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Responded to requests from patrons for linens and toiletries.
- Handled requests for extra linens, toiletries and other supplies.
Customer Service Representative
Valvoline Instant Oil
09.2006 - 04.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Agent
Hospital Baby Portret
05.2005 - 07.2006
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Maintained strong call control and quickly worked through scripts to address problems.
- Returned customer calls in established turnaround time to meet company objectives.
Education
High School Diploma -
Walton High School
Walton, NY05.1990
Skills
- Customer Service Agent Industry Regulations Knowledge
- Customer Service
- Staff Training
- Bilingual/ Spanish
Timeline
Housekeeping Room Attendant
Fajardo Inn
09.2012 - 03.2013
Customer Service Representative
Valvoline Instant Oil
09.2006 - 04.2008
Customer Service Agent
Hospital Baby Portret
05.2005 - 07.2006
High School Diploma -
Walton High School
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